Rakesh Vaidya Email & Phone Number

Dubai, United Arab Emirates

• Successfully managing end-to-end e-commerce operations for a fast-growing online retail platform encompassing Aldo, Rituals, R&B, Tommy Hilfiger, Dune London, Clarks, Forest Essentials, and Babies & More. Responsibilities include overseeing product integration, logistics, customer support, and tech support.• Assisted brand teams in launching their websites according to principal guidelines.• Negotiated with logistic partners for competitive pricing and service quality in the market.• Coordinated with the Checkout team (Payment Gateway) to resolve transaction failures, minimizing business losses.• Liaised with tech partners for implementing new functionalities and cosmetic changes on the website, utilizing platforms like Magento, Clickpost, Checkout, Freshdesk, JIRA, and WMS.• Collaborated with cross-functional teams to implement strategies enhancing website user experience, resulting in a 25% increase in conversion rates.• Conducted market research and competitor analysis to identify trends and opportunities, keeping the company ahead in a highly competitive market.• Improved the order fulfilment process by implementing automated shipping solutions, resulting in a 20% reduction in shipping times and increased customer satisfaction.• Managed the end-to-end process of the online store, from product selection to order fulfilment and customer service.

Mumbai

Oversee the setup and maintenance of product listings and order fulfilment on eCommerce platforms such as Amazon, flipkart and first cry.Ensure that product listings have high-quality images, detailed descriptions, and accurate sizing information to enhance customer engagement and conversion rates.Manage inventory levels of products across multiple channels to prevent stockouts and overstock situations.Coordinate with internal teams to ensure accurate tracking of inventory movements, including new arrivals, restocks, and discontinued items.Implement inventory optimization strategies specific to the category to maximize sales opportunities and minimize carrying costs.Serve as the primary point of contact for vendors, including manufacturers, wholesalers, and distributors.Collaborate with sourcing team, for new products, negotiate pricing and commercial terms.Maintain strong relationships with vendors to ensure timely fulfilment and delivery of products to customers.

Riyadh, Saudi Arabia

1. Monitored social sites for customer orders and feedback.2. Managed order fulfilment and ensured same-day dispatch, recording returns and refunds.3. Recorded order movements and deliveries, preparing regular reports.4. Supervised up to 5 staff members, preparing weekly rosters.5. Oversaw inventory management and conducted physical and cycle counts.6. Directed daily warehousing activities, optimizing efficiency.7. Maintained reports on dead stock and slow-moving items monthly.8. Managed all operational activities including receipt, dispatch, and inventory.9. Handled material receiving, verification, and reconciliation.10. Maintained master data, generated stock availability and goods in/out reports, and tracked goods in transit.

Mumbai, Maharashtra, India

1. Oversaw the end-to-end operation process and performance for ecommerce orders and deliveries.2. Coordinated with logistics companies for delivery, exchanges, and returns.3. Collaborated with ANM soft (site development team) to resolve technical errors faced by customers during online orders.4. Maintained daily MIS reports of delivery, exchanges.5. Provided resolutions for customer queries via email and calls.6. Updated delivery statuses in the system and assisted with COD reconciliation.7. Procured products from warehouses and stores to meet customer requirements.8. Managed stock movements and inter-branch transfers for customer needs and exchanges.9. Addressed customer queries via phone, ensuring timely resolution.10. Ensured order fulfilment service levels and turnaround times, managing transportation logistics and coordinating with drivers.

* Maintain inventory of the store.* Taking care of all inwards & outwards of goods.* Ensure inward, outward, Store to Store, stock transfer movement of product as per the AS-400 guidelines.* Maintain all documentation related to inventory.* Inward & outward the stock from the system.* Weekly Report, MIS Report in weekly Basis.* Give training for new joining staff for stock receiving process as per SOP.* Provide inventory related necessary data.* Resolving Customer query.* Giving full demonstration of product in detail* Maintaining DSR reports and brand wise reports. * Scheduling and conducting Pics (Perpetual Inventory control system) for proper Accountability of Stock as per Brand wise/ dept. Wise on daily basis. * Maintaining the record of goods which I have dispatched by Returnable basis and on non – Returnable basis, & keeping accountability for the same.