Account and Relationship Management of customers in Medium Business and IT / ITES segment• Successfully driven strong business performance from the set of accounts by creating and maintaining C level relationships• Driven strategic and tactical engagement within the account across Department to provide an end to end account map with the objective of driving large volume licensing deals• Actively involved with internal Cross LOB teams to maximize penetration of Dell solutions in the account • Aggressively engaged with set of Partners and Internal Business Development team to cover the assigned set of accounts • Successfully closed two USD 200 K + large deals by timely engaging with C level executives

Sr. ACCOUNT MANAGER 10/2008-05/2011 Lead the growth of business through a strategic and consultative approach that includes value-based selling, proactive quality customer service, and the constant pursuit of up-sell opportunities. Consistently achieve quarterly and annual sales goals and quotas. (Santa Ana, CA) manage the building and cultivation of sales pipeline through the understanding of key business strategies and needs; monitor account production, growth, future needs. Identify account/industry trends in order to develop strategic sales initiatives that enhance account acquisition and retention; analyze and overcome any potential obstacles in order to close the deal. Oversee the successful management of sales and business development activities, including the acquisition and penetration of new clients in order to meet the objectives of the company’s overall business plan. Create and deliver targeted communications to territory-based clients and customers. Execute extensive support to customers during the implementation of contracts and throughout the relationship; seek customer feedback and manage responsibility for customer satisfaction and loyalty. Perform ROI analyses and prioritizes accounts depending on greatest potential for increased sales. Develop quarterly executive summaries of Monster usage reviews; deliver to decision makers. Collaborate with other Monster WW divisions in the coordination of cross-selling solutions. Acquire intelligence on trends and competition to determine pricing margins and promotional opportunities. Research and analyze customer data and trends through marketing literature, annual reports, press releases, organization charts, financial reports, and websites to drive successful sales campaigns and stay abreast of changing needs. Coordinate sales meetings and presentations; create and deliver customized sales presentations; manage the negotiation of pricing and services with customers.