Rakesh P.

Rakesh P. Email and Phone Number

Experienced IT Leader | Expertise in Infrastructure, Operations, Service Management & Leadership | Driving Innovation and Operational Excellence @ ION
dublin, dublin, ireland
Rakesh P.'s Location
Greater London, England, United Kingdom, United Kingdom
Rakesh P.'s Contact Details

Rakesh P. work email

Rakesh P. personal email

n/a
About Rakesh P.

As a seasoned IT professional with over 25 years of experience, I am passionate about leveraging technology to drive business success. My expertise lies in leading infrastructure and operations initiatives that transform IT capabilities and align them with organisational objectives. I specialise in developing and implementing strategic IT roadmaps that optimise service delivery, enhance operational efficiency, and ensure robust security measures.Throughout my career, I have successfully led cross-functional teams through complex projects, consistently delivering results that exceed expectations. My approach combines strong leadership skills with a deep understanding of IT infrastructure, service management, and operational excellence.Key Achievements:• Infrastructure Leadership: Led transformative projects in cloud migration and data centre optimisation, significantly improving system reliability and performance.• Operations Excellence: Directed global IT operations serving 8000+ users, implementing ITIL-based processes that enhanced service levels by 25% and improved user satisfaction.• Strategic Management: Developed and executed IT strategies that reduced costs by 20% while increasing operational efficiency by 15% through effective budget and vendor management.• Service Innovation: Led the implementation of cutting-edge service management solutions, resulting in streamlined processes and improved incident resolution times.• Team Development: Cultivated high-performing teams by fostering a culture of continuous learning and innovation, leading to improved service delivery and operational excellence.• Security and Compliance: Successfully achieved ISO 27001 certification and implemented robust security measures, ensuring compliance with industry regulations and reducing risk exposure.• Project Leadership: Led large-scale IT initiatives, including infrastructure integrations during mergers and acquisitions, consistently delivering projects on time and on budget.I am driven by the opportunity to develop and lead IT teams that deliver exceptional service and drive technological advancement. My goal is to continue to innovate in IT infrastructure and operations, ensuring that technology remains a key enabler of business growth and success.

Rakesh P.'s Current Company Details
ION

Ion

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Experienced IT Leader | Expertise in Infrastructure, Operations, Service Management & Leadership | Driving Innovation and Operational Excellence
dublin, dublin, ireland
Website:
iongroup.com
Employees:
3485
Rakesh P. Work Experience Details
  • Ion
    Head Of It Infrastructure
    Ion Oct 2019 - Present
    London Area, United Kingdom
    As Head of IT Infrastructure, I’ve driven strategic IT leadership, infrastructure optimisation, and enhanced service delivery across the organisation. My focus on cloud transformation, cybersecurity, and IT service management has helped align IT with broader business goals, improving efficiency and reducing costs.Key Achievements:• Strategic IT Leadership: Developed and executed a global IT strategy focused on optimising service delivery, operational resilience, and cost reduction. Regularly presented progress to C-level executives, ensuring ongoing alignment with corporate objectives.• Cloud Transformation: Spearheaded a cloud-first initiative, migrating 7,000 users to 8x8 cloud telephony and legacy systems to cloud solutions like Exchange and VDI. This transformation improved efficiency, resulting in $1.1 million in annual savings.• Global Team Leadership: Led a geographically dispersed team of 12 IT professionals, fostering a culture of innovation and continuous improvement. Implemented cloud technologies to enhance the team’s efficiency and service capabilities.• M&A Integration and Service Management: Played a pivotal role in the IT integration of over 20 acquisitions, standardising IT systems such as O365, Azure AD, and SSO. This reduced costs and streamlined global service delivery.• Cybersecurity Enhancements: Deployed advanced cybersecurity tools, including CyberArk, Cisco Umbrella, and Rapid 7 to improve threat detection and ensure regulatory compliance, reducing risk and enhancing incident response.• Endpoint Management: Consolidated endpoint management into SCCM and JAMF for over 11,000 devices globally, improving security and streamlining maintenance processes.These initiatives have strengthened IT operations, improved security, and supported the company's strategic objectives with modern, scalable solutions.
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  • Acuris Global
    Head Of It Infrastructure
    Acuris Global Apr 2005 - Oct 2019
    London, United Kingdom
    As Global Head of Infrastructure, I led the development and implementation of a comprehensive IT strategy that aligned with business objectives and supported company growth. My leadership of a 25-strong global team fostered a culture of excellence, driving improved performance across infrastructure, operations, and service delivery.Key achievements include:• Spearheaded ISO 27001 certification, enhancing security and compliance.• Led 10 complex M&A IT integrations, harmonising operations and reducing costs.• Established robust service monitoring and SLA compliance mechanisms, improving response times and user satisfaction.• Managed vendor relationships and contracts, ensuring cost-effective, high-quality service delivery.• Delivered numerous high-impact projects, from data centre migrations to security protocol deployments.My approach combines strategic vision with hands-on leadership, consistently delivering innovative solutions that enhance operational efficiency and user experience. I'm passionate about leveraging technology to drive business success and developing high-performing teams that excel in service delivery.With a focus on continuous improvement and stakeholder engagement, I ensure IT remains a key enabler of organisational growth. My expertise in infrastructure, operations, and service management positions me to lead transformative IT initiatives that deliver tangible business value.
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  • Psl
    It Manager
    Psl 2000 - 2005
    IT Manager responsible for internal and external Infrastructure systems.Developed and delivered online application systems for clients including UBS, Inland Revenue, NHS, BP, RBS, Shell, Ernst & Young, Centrica, Lloyds/TSB and Abbey National.Played key role as liaison with clients in problem solving, project status updates, gathering performance measurements, integrating systems and security hardening online applications
  • Staffware
    Workflow Consultant
    Staffware Jul 1998 - Nov 1999
    Workflow consultant and network administrator working closely with external clients across the Benelux region. Set up and advised on award winning workflow solution for the first online car leasing company in The Netherlands.Worked onsite at client sites including KPN, ABN Amro, The Royal Dutch Navy and ING providing consultancy and guidance on large scale workflow projects. Defined processes for clients and mapped these into workflow software to improve efficiency and reduce costs.
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Rakesh P. Skills

Infrastructure Data Center Vmware Cloud Computing Servers Virtualization Networking San Security High Availability Agile Methodologies It Operations It Strategy Enterprise Architecture It Service Management Server Architecture Disaster Recovery Vmware Esx Cluster Solution Architecture Windows Vendor Management Architectures Storage Service Delivery Data Centre Architecture Network Design Juniper Fibre Channel Storage Optimization Storage Solutions Akamai Content Distribution Networks Storage Area Networks Active Directory Windows Server Iis Blackberry Enterprise Server Iso 27001 Office 365 Information Security Technical Architecture Strategy Capacity Planning It Management

Frequently Asked Questions about Rakesh P.

What company does Rakesh P. work for?

Rakesh P. works for Ion

What is Rakesh P.'s role at the current company?

Rakesh P.'s current role is Experienced IT Leader | Expertise in Infrastructure, Operations, Service Management & Leadership | Driving Innovation and Operational Excellence.

What is Rakesh P.'s email address?

Rakesh P.'s email address is ra****@****ket.com

What are some of Rakesh P.'s interests?

Rakesh P. has interest in Photography, Motor Sports.

What skills is Rakesh P. known for?

Rakesh P. has skills like Infrastructure, Data Center, Vmware, Cloud Computing, Servers, Virtualization, Networking, San, Security, High Availability, Agile Methodologies, It Operations.

Who are Rakesh P.'s colleagues?

Rakesh P.'s colleagues are Lorcan Hammond, Muskan Mittal, David Schmidt, Sean Pocknee, Andrew Pearce, Luc Lachance, Lindsay West.

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