Rakesh P. Email & Phone Number

London Area, United Kingdom

As Head of IT Infrastructure, I’ve driven strategic IT leadership, infrastructure optimisation, and enhanced service delivery across the organisation. My focus on cloud transformation, cybersecurity, and IT service management has helped align IT with broader business goals, improving efficiency and reducing costs.Key Achievements:• Strategic IT Leadership: Developed and executed a global IT strategy focused on optimising service delivery, operational resilience, and cost reduction. Regularly presented progress to C-level executives, ensuring ongoing alignment with corporate objectives.• Cloud Transformation: Spearheaded a cloud-first initiative, migrating 7,000 users to 8x8 cloud telephony and legacy systems to cloud solutions like Exchange and VDI. This transformation improved efficiency, resulting in $1.1 million in annual savings.• Global Team Leadership: Led a geographically dispersed team of 12 IT professionals, fostering a culture of innovation and continuous improvement. Implemented cloud technologies to enhance the team’s efficiency and service capabilities.• M&A Integration and Service Management: Played a pivotal role in the IT integration of over 20 acquisitions, standardising IT systems such as O365, Azure AD, and SSO. This reduced costs and streamlined global service delivery.• Cybersecurity Enhancements: Deployed advanced cybersecurity tools, including CyberArk, Cisco Umbrella, and Rapid 7 to improve threat detection and ensure regulatory compliance, reducing risk and enhancing incident response.• Endpoint Management: Consolidated endpoint management into SCCM and JAMF for over 11,000 devices globally, improving security and streamlining maintenance processes.These initiatives have strengthened IT operations, improved security, and supported the company's strategic objectives with modern, scalable solutions.

London, United Kingdom

As Global Head of Infrastructure, I led the development and implementation of a comprehensive IT strategy that aligned with business objectives and supported company growth. My leadership of a 25-strong global team fostered a culture of excellence, driving improved performance across infrastructure, operations, and service delivery.Key achievements include:• Spearheaded ISO 27001 certification, enhancing security and compliance.• Led 10 complex M&A IT integrations, harmonising operations and reducing costs.• Established robust service monitoring and SLA compliance mechanisms, improving response times and user satisfaction.• Managed vendor relationships and contracts, ensuring cost-effective, high-quality service delivery.• Delivered numerous high-impact projects, from data centre migrations to security protocol deployments.My approach combines strategic vision with hands-on leadership, consistently delivering innovative solutions that enhance operational efficiency and user experience. I'm passionate about leveraging technology to drive business success and developing high-performing teams that excel in service delivery.With a focus on continuous improvement and stakeholder engagement, I ensure IT remains a key enabler of organisational growth. My expertise in infrastructure, operations, and service management positions me to lead transformative IT initiatives that deliver tangible business value.

IT Manager responsible for internal and external Infrastructure systems.Developed and delivered online application systems for clients including UBS, Inland Revenue, NHS, BP, RBS, Shell, Ernst & Young, Centrica, Lloyds/TSB and Abbey National.Played key role as liaison with clients in problem solving, project status updates, gathering performance measurements, integrating systems and security hardening online applications

Workflow consultant and network administrator working closely with external clients across the Benelux region. Set up and advised on award winning workflow solution for the first online car leasing company in The Netherlands.Worked onsite at client sites including KPN, ABN Amro, The Royal Dutch Navy and ING providing consultancy and guidance on large scale workflow projects. Defined processes for clients and mapped these into workflow software to improve efficiency and reduce costs.