Rakesh Ranjan Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Managing large scale compliance programs that are top priorities for the Business for UK Market • Delivered high quality, on-schedule programs which helped organization meeting 100% compliance • Consulted Business and Product stakeholders on Program priorities and directed tech team towards prioritized deliveries • Managed cross-functional teams at different geographies with conflicting priorities to align towards Program goals and enabled successful delivery • Received Champions Award for successful delivery of UK Affordability program • Enabled recognitions for team members with outstanding performance • Planned quarterly roadmap for compliance projects along with Business, Product and Tech Leadership • Understood, managed and captured business needs and requirements • Directed planning, estimation, prioritization and scheduling of program deliveries. • Managed Resolution of program level dependencies and impediments • Emphasized on Risk Management and proactive mitigation plan before they become issues / blockers for program • Directed and facilitated Business and product acceptance testing and signoffs • Emphasized robust communication to all program stakeholders providing routine updates, highlighting risks when necessary and expected timeframe for mitigations; this helped in setting right expectations • Demonstrated Collaborative Leadership and acted as facilitator, guide and mentor for teams to keep them motivated towards program goalsDirected and supervised Retrospective sessions to identify and execute process improvement activities

Hyderabad, Telangana, India

● Program Managero Managing organization’s strategic initiative of enhancing CX with Program FOCUS which is an umbrella of large, medium and small sized projects. It has quantum of 9,000+ man days effort, 300+ features, 60+ resources, 20 cross functional teams, 15 PMs/ SMs, 10+ Product Managers across Hyderabad, London, Vienna and Gibraltaro A 360-degree initiative: Gather CX insights through automated production tools and CS reps to build a feature backlog -> Investigation and cross-product alignment -> Design and Requirement refinement -> Prioritization and Sprint planning -> Execution and Activation -> Impact Analysiso Received Champions awards for stellar work in driving FOCUS Programo Managed large, multi-team projects in agile framework● Project Management Office /Senior Project managero Steered quarterly Roadmap workshop collaborating with Global leadership team, Marketing, P&L owners, Product Owners, Engineering Manager & PMs across Hyderabad, London, Vienna, Gibraltar, US and Australia to define & plan roadmaps.o Driven steering meetings with Product, Business, EMs and PMs to review the progress and impediments.o Conducted daily Scrum of Scrums.o Trained Scrum masters on Agile processes, dashboard, reports & project plan templateso Driven Capacity Management with Tech Teamso Capitalizable efforts consolidation and Analysis for financial reporting and Budgeting

Hyderabad, Telangana, India

Steered quarterly Roadmap workshop collaborating with Global leadership team, Marketing, P&L owners, Product Owners, Engineering Manager & PMs across Hyderabad, London, Vienna, Gibraltar, US and Australia to define & plan roadmaps.o Driven steering meetings with Product, Business, EMs and PMs to review the progress and impediments.o Conducted daily Scrum of Scrums.o Trained Scrum masters on Agile processes, dashboard, reports & project plan templateso Driven Capacity Management with Tech Teamso Capitalizable efforts consolidation and Analysis for financial reporting and Budgeting

Hyderabad Area, India

- Leadership: Directed and supervised a cross-functional End User Computing (Infra Services) team of over 90 resources across EMEA, APAC, US, and LATAM ensuring cohesive and effective team performance.- Financial Management: Managed financial operations including invoicing, revenue projection, and cost of delivery, ensuring fiscal responsibility and accurate budgeting.- Contract Management: Spearheaded the preparation and management of project and service contracts, ensuring compliance and strategic alignment.- Talent Management: Oversaw recruitment, induction, training, performance appraisals and mentoring, fostering a high-performance team environment.- Service Transformation: Lead transition and transformation of MAC services, insourcing from third-party vendors to in-house, achieving a significant improvement in service quality and efficiency.- Vendor Management: Effectively managed vendor relationships and payroll processing for third-party services, ensuring seamless and cost-effective operations- Project Delivery: Delivered end-to-end services within scope, budget and quality standards, consistently meeting or exceeding client expectations.- Process Improvement: Leveraged Confluence for project management transactions, driving automation initiatives and implementing a continual Service Improvement Plan (SIP) to enhance service excellence.- Operational Optimization: Optimized processes to reduce effort, increase collaboration and enhance customer experience, resulting in higher client satisfaction.- Team Motivation: Inspired and motivated the team to achieve desired results, effectively managing conflicts and fostering a collaborative work environment.- Recognition: Earned the organization's highest ranking, an Outstanding rating reserved for the top 5% of employees in recognition of exceptional performance and contributions.- SharePoint Services: Supervised team of 80 members, driving service optimization and reducing open ticket counts by 70%.

Basel Area, Switzerland

● Played multiple roles of business analyst, consultant, applications manager and operations lead at client location in Basel, Switzerland● Played role of application manager for 15 SharePoint applications managing applications lifecycle, creating application roadmap and keeping application in good health● Product development and Consultingo Defined, designed and managed execution of Genie Mobile App which aggregates financial reports on SharePoint and Tableau. Received customer award for same and the app was replicated for other divisions with organizationo Defined, designed and managed execution of Communications Channel Management tool automating the communication submission and approval process. o Consulted and managed execution of Onboarding tool automating entire lifecycle of internal employees and external contractors of Pharma Organization.o Defined Newsletter tool for automating news submission, approval, publishing and generating Newsletter compatible with Outlooko Defined reusable registration tool which can be reused for various events● SME of ECM and Collaboration concepts in SharePoint Online● Managed multiple migration projects from SharePoint 2010 to SharePoint Online● Managed Applications in the role of Applications Manager● Received Star Team Award from Business for work on Communications tool● Managed offshore team of 15 members

Kolkata Area, India

● Started as Java/J2EE developer● Worked in Factory model of projects (Web Factory) and promoted to Project Lead in less than 2 years of experience. Assisted Project Manager in project management activities● Defined and designed Content Management Templates for Enterprise Portal in Oracle WCI Portal● Lead the pilot migration project from Interwoven to WCI Portal● Lead successfully the team of 20 members at 3 years of experience● Managed sizeable projects portfolio in Web Factory● SME of Content Management System in Oracle WCI Portal● Won 5 Feather in my Cap awards

Master Of Science (M.S.), Computer Software Engineering

Activities and Societies: It was a work integrated learning so it was a great fun and challenge balancing work and studies. We used.

B.Sc (Ca), Computer

Bachelor of Science in Computer Applications