• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions. • Working on Map operations which involves analysing and development of A-maps. This deals with geostudio, amazon maps and satellite imageries for digitization.• Ensured that SOPs are compliant with the respective drafting standards and describe the process accordingly to the process.• Working as a Data SPOC for the LVEX team in last mile analytics and quality. Have supported automation projects involving big data and geographic information systems.• Supported static route management in Last Mile along with other operational issues and activities related to Transportation process and optimization. Helped in improving the delivery efficiency of Amazon Deliver associates and DSP’s with the help of Amazon map datas.• Created Standard operating Procedures (SOPs) to simplify the existing process which will eventually improve the Driver delivery & navigation experience.• Identify patterns emerging in the audits and contribute to process/program improvements. • Systematically escalate problems to the relevant owners/ teams according to predetermined process. • Maintain records of day to day work by updating trackers or workflow tools. • Work in a collaborative environment and contribute to the growth of the respective team. • Meet business metrics and goals.