Rakul Raghavan Email & Phone Number

Burnaby, Bc, Ca

Burnaby, Bc, Ca

Vancouver, British Columbia, Canada

• Strategic Planning and Implementation• Solution Design and Validation• Information Architecture Governance• BI Department Establishment

Business Operations• Collaborate with Executive Leadership Team in the development of Budget, goals, and operational plans.• Contribute to corporate strategy in the areas of B2B, B2C (Mobile, Fixed), Sales, OPEX to ensure that the company achieves its short and long-term objectives.• Act as the company’s adviser on all issues relating to operational functions and keep abreast of the latest developments to ensure that the company maintains its competitive position. • Prepare business Decks and present to the Executive Leadership Team on the Quarterly progress of all aspects of the business (Tracking against Budget, Investor Relations, Competitor Impact, Product Launch, New Builds)Business Intelligence• Build and lead a team that can support the full spectrum of BI Analytics from basic reporting to complex insights• Implement Core BI Infrastructure for the team• Collaborate with Central BI to unlock efficiency in Data Insight development. • Introduce latest tools, trends, and trainings to the team to better equip them for future BI maturity levels• Challenge (as the voice of the customer) the product and marketing teams in Go-to-market activities.• Connect Data Insights to business problems/implications and present findings to Senior Leadership members.• Challenge commercial ideas/concepts from key stakeholders to assist in decision making with data.• Maintain technical momentum in efforts to achieving the BI RoadMap. Develop and maintain BI strategy for the B2C Mobile line of business• Define roles and responsibilities related to data governance and ensure clear accountability for stewardship of the company’s information assets

Kingston, Jamaica

- Develop & Present high level operational & financial deck to the Directors, CFO and the CEO- Support the delivery of the daily, weekly and monthly business reports, Board Reports, monitoring & performance analysis- Develop and maintain BI strategy for the B2C Mobile line of business- Formulate reports on B2C – Mobile line of business to check if operations are on par with forecasting, budgeting and other forward planning activities working closely with senior management, stakeholders, markets and operating business units across the organization based on specific assignments as determined by the Head of Group.- Accurately forecast upselling, retention and churn probabilities based on data and trends- Assist Customer Base Management team with data analysis, associated metrics and key performance indicators (KPIs) that helps to design, develops onboarding, upsell and retention campaigns. - Identifies opportunities of ARPU increase across different segments- Provide other ad hoc analysis and data mining as needed- Responsible for customer segmentation and profiling analysis for new products and solutions design and Development- Interview, Hire and Train new joiners on existing BI Infrastructure- Performs any other duties as may be assigned by the relevant Director/CEO

Kingston, Jamaica

As a part of community development projects, I lecture to students on various topics such as, Programming concepts, application of technology to work environment, Game Development and other IT related subjects.

Kingston, Jamaica, W.I

- Identify & Manage B.I Projects that can lower financial expenditures for the company. - Develop and maintain BI strategy. - Review existing business processes. - Analyze impact of business intelligence on business processes. - Define, analyze, and report on analytics and financials for a variety of projects. - Facilitate the prioritization of projects. - Identify measures of success / Return on Investment Metrics - Develop information architecture. - Implement, integrate, and extract data from available sources across the organization, island wide. - Manage current and future needs in data design and content. - Provide B.I related inputs during new software development meetings and system implementation.

Kingston, Jamaica, W.I

- Implement a MIS system that can collaborate among three major software that are currently in use.- Determine KPI that can reflect the true picture of the organization's performance.- Identify important data sources and the data in them are clean.- Design Dashboards and Custom Reports.- Provide strong reporting and analytical information support to all tiers of Management.- Participate in cross-functional meetings to identify solutions.- Manage all projects relating to new software developments and software implementation.- Assist R&D Department to successfully implement new services for the business.- Keep up-to-date with Technology related to the Guardsman Alarms Limited, such as GPS, Real Time Tracking systems, Central Station, Alarm Monitoring Systems, Home Automation, Radio Communication, CCTV IP Systems and Access Control.SPECIAL PROJECT(own initiative):-- Proposed a Business Case to implement a BI Solution at Guardsman Group Ltd.-- Understand the integration between Guardsman Group and its 13 Sister companies including Guardsman Alarms Ltd.

Kingston, Jamaica, W.I.

- Understand the Business, familiarize with all the software used in the organization. - Create Business Workflows for all departments in the company.- Eliminate excel based procedures and enforce the use of software application.- Identify inefficiencies in the existing process and correct them.- Implemented processes to collect clean data which is necessary for the generation of critical reports.- Manage, guide and provide Training to the various data entry teams in all departments.PROJECT 1:Due to the diverse technological services offered by the company, there are multiple software in use that do not interface with each other. Identify a solution that would assist in the reconciliation of all the business processes.PROJECT 2 :Provide Top Level Management with tools to organize, evaluate and manage departments.

Kingston, Jamaica, West Indies.

- Develop & Deploy Web Apps using Microsoft Visual Studio (vb.net), MS SQL, Adobe Dreamweaver.- Use Adobe Flash to create animated banners or other content.- Design Website Mockup using Adobe Photoshop for clients.- Redesign website UI to improved functionality.- Re-order site map to drive traffic.- Create and Provide content update services based on the website maintenance contract.

Kingston, Jamaica, W.I.

- Create reports in excel to track raw material costing changes over time. - Create User forms and write Excel VBA to enhance/automate the report generation where needed.- Manage Data entry exercise during Stock Counts and analyze variance reports. - Perform Network Administrator functions and troubleshoot hardware problems.- Performing Backup and restore operations on Progression SQL.- Assist the Technical Drawings Department with AutoCad software support.- Update and Maintain Company Website.- Create, Distribute and Document ID cards for all the company employees.

Master Of Business Administration - Mba, Business Administration And Management, General

Certification Course, Project +

Bachelor Of Science Degree, Information Technology, 3.38/4.00

- Project Management - Corporate Governance and Ethics - Data Structures and File Management - Operating Systems - Programming design.

Associate Degree, Management Information Systems, General, 3.37/4.00

- Computer and Information Systems - Principles of Management - Programming Techniques - Computer troubleshooting and Repairs - Principles.

Education record

Education record

Education record