Ralden Souza

Ralden Souza Email and Phone Number

Senior Technical Support Specialist | WordPress Expert @ WPForms
Ralden Souza's Location
Fortaleza, Ceará, Brazil, Brazil
Ralden Souza's Contact Details

Ralden Souza work email

Ralden Souza personal email

n/a
About Ralden Souza

I am an analytical and results-driven professional with extensive experience in managing, customizing, and optimizing WordPress websites. I am skilled in HTML, CSS, PHP, JavaScript, and MySQL, and proficient in managing Linux servers, optimizing performance with Nginx and Redis, and handling DNS via Cloudflare and Amazon Route 53. I excel in providing top-tier support, resolving complex issues, and enhancing customer satisfaction. My expertise includes contributing to support knowledge bases, creating documentation, and integrating third-party services while upholding security best practices.Following are my areas of expertise:• Troubleshooting WordPress• Security & Backup Solutions• Performance Optimization• Plugin Testing & Evaluation• Third-party Service Integration• Knowledge Base Management• SEO Best Practices• Project Management• WordPress Installation & ConfigurationFollowing are my technical proficiencies:Web Development:HTML & CSS, PHP & JavaScript, WordPressDatabase Management:MySQLServer Management:Linux server management, Nginx, RedisNetworking & Security: DNS (Cloudflare, Amazon Route 53), CloudflareProtocols & Tools:SFTP, SSH, command-line, Browser dev toolsTroubleshooting:Troubleshooting WordPress

Ralden Souza's Current Company Details
WPForms

Wpforms

View
Senior Technical Support Specialist | WordPress Expert
Website:
wpforms.com
Employees:
6
Ralden Souza Work Experience Details
  • Wpforms
    Senior Technical Support Specialist For Wpforms At Awesome Motive
    Wpforms May 2023 - Present
    West Palm Beach, Florida, United States
    Major Responsibilities:I deliver Tier 3 technical support to WPForms customers, managing around 150 email tickets weekly. I engage with users on WPForms Lite support forums to provide timely solutions, update the Support Knowledge Base with informative articles, and create comprehensive help notes to streamline onboarding for new support specialists. I also collaborate with team members via Slack to resolve complex issues and enhance overall support efficiency.Key Deliverables:* Successfully served over 1,200 customers each quarter, ensuring high-quality support and customer satisfaction.* Achieved a consistent happiness score averaging 75 out of 100 per quarter, reflecting a commitment to service excellence.* Honored with the Sullie Award in February 2024 for outstanding contributions to the WPForms support team.
    View
  • Wpforms
    Technical Support For Wpforms At Awesome Motive
    Wpforms Oct 2021 - May 2023
    View
  • Yogh
    Project Manager
    Yogh Mar 2020 - Oct 2021
    Joinville, Santa Catarina, Brazil
    Manage the clients' WordPress sites as a project, through a monthly bank of hours.
    View
  • Ralden Souza
    Wordpress Designer
    Ralden Souza May 2006 - Mar 2020
    Fortaleza E Região, Brasil

Ralden Souza Skills

Wordpress Design Social Media Marketing Digital Trabalho Em Equipe Corel Draw

Ralden Souza Education Details

Frequently Asked Questions about Ralden Souza

What company does Ralden Souza work for?

Ralden Souza works for Wpforms

What is Ralden Souza's role at the current company?

Ralden Souza's current role is Senior Technical Support Specialist | WordPress Expert.

What is Ralden Souza's email address?

Ralden Souza's email address is rs****@****ive.com

What schools did Ralden Souza attend?

Ralden Souza attended Universidade Federal Do Ceará, Fundação Getulio Vargas / Fgv.

What are some of Ralden Souza's interests?

Ralden Souza has interest in Gerenciamento De Projetos, Psicologia Do Consumidor, Design, Economic Empowerment, Mídias Sociais, Design Thinking, Science And Technology, Gestão Estratégica, Arts And Culture.

What skills is Ralden Souza known for?

Ralden Souza has skills like Wordpress, Design, Social Media, Marketing Digital, Trabalho Em Equipe, Corel Draw.

Who are Ralden Souza's colleagues?

Ralden Souza's colleagues are Eric Jusić, Serhii Kamets, Michael Joseph Panaga, Mahdi Y., Matt Brett, Joanna Foss, Dima Chekhovskyi.

Not the Ralden Souza you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.