Ralden Souza Email & Phone Number

West Palm Beach, Florida, United States

Major Responsibilities:I deliver Tier 3 technical support to WPForms customers, managing around 150 email tickets weekly. I engage with users on WPForms Lite support forums to provide timely solutions, update the Support Knowledge Base with informative articles, and create comprehensive help notes to streamline onboarding for new support specialists. I also collaborate with team members via Slack to resolve complex issues and enhance overall support efficiency.Key Deliverables:* Successfully served over 1,200 customers each quarter, ensuring high-quality support and customer satisfaction.* Achieved a consistent happiness score averaging 75 out of 100 per quarter, reflecting a commitment to service excellence.* Honored with the Sullie Award in February 2024 for outstanding contributions to the WPForms support team.

Joinville, Santa Catarina, Brazil

Manage the clients' WordPress sites as a project, through a monthly bank of hours.

Fortaleza E Região, Brasil

Psicólogo, Social Psychology, 02283/11

Activities and Societies: Observador Participante do Núcleo de Psicologia Comunitária, Membro do Laboratório de Psicanálise da UFC..

Master Of Business Administration (Mba), Project Management

MBA Executivo Internacional em Gerenciamento de Projetos, incompleto (não foi feito TCC)