• Implemented customer service strategies that improved customer satisfaction and retention.• Mentored and trained team members, fostering a collaborative and high-performing work environment.• Managed daily store operations, ensuring efficient workflow and adherence to company policies.• Assisted with inventory control, product displays, and meeting sales targets.• Developed problem-solving skills by addressing customer concerns and resolving conflicts in a timely, professional manner.

• Led a team of 70 AmeriCorps VISTA members, providing mentorship, guidance, and support, contributing to improved program effectiveness and member satisfaction.• Developed and delivered a section on benefits in 10+ training workshops, ensuring members were informed about available resources and support throughout their service.• Implemented strategies to improve communication and collaboration among AmeriCorps members, fostering a supportive and cohesive team environment.• Planned and executed the Life After AmeriCorps Conference for 50+ attendees, securing speakers and partners to offer career development resources.• Created and managed social media content across Facebook, Twitter, and Instagram using Canva, increasing engagement and awareness of AmeriCorps programs and events.

• Coordinated 60+ outreach events, engaging with 50+ stakeholders weekly to promote program initiatives and foster community connections.• Led a vaping awareness outreach campaign, successfully reaching 490 community members and raising awareness of health impacts.• Developed standard operating procedures for ongoing program activities, enhancing efficiency and consistency in outreach efforts.

• Assisted students at all stages of the writing process, from planning to revision, across various subjects, including English papers and master’s theses.• Conducted interviews and participated in hiring activities for 20 new writing consultants, contributing to team development and growth.• Empowered writers to express their unique voices in crafting papers, fostering confidence and creativity in their writing.• Demonstrated adaptability and sensitivity in collaborating with students from diverse linguistic backgrounds, ensuring their writing needs were supported and valued.

• Conducted fieldwork alongside a PhD student to monitor ecological effects of invasive flora, actively contributing to critical research in environmental science.• Utilized flamethrowers to control invasive Chinese privet (L. sinense), implementing effective management strategies to mitigate its impact on local ecosystems.• Performed surveys of herpetofauna to assess prevalence in bottomland hardwood forests, providing valuable data for ecological analysis.

• Cultured and examined fungal diseases affecting southern pines for private landowners and timber companies, providing crucial insights for disease management.• Collected samples from nurseries across Alabama and Mississippi to identify the presence of Phytophthora ramorum, contributing to regional monitoring and prevention efforts.• Performed routine laboratory procedures, including media preparation and sterilization, to support fungal culturing and disease examination processes.