Ralf Dinter

Ralf Dinter Email and Phone Number

Guru-Transformer @ Service Transformation (ST) GmbH
Ralf Dinter's Location
Berlin, Berlin, Germany, Germany
Ralf Dinter's Contact Details

Ralf Dinter personal email

About Ralf Dinter

Customer Relationship Management (CRM), Budgetierung, Controlling, Projekterfahrung in den Bereichen Unified Desktop, Dokumenten-Management-System (DMS), Business Process Management (BPM), Call-Avoidance, Predictive Dialer, Call Management System, Kundenbefragung und Know-how im Qualitätsmanagement, speziell zum EFQM-Modell sowie mehrjährige Erfahrung als Trainer und Führungskraft in den Bereichen Finanzdienstleistung / Call Center.Specialties: Qualitätsmanagement insbesondere nach dem EFQM-Modell (European Foundation for Quality Management) und der TQE (Total Quality Excellence).

Ralf Dinter's Current Company Details
Service Transformation (ST) GmbH

Service Transformation (St) Gmbh

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Guru-Transformer
Ralf Dinter Work Experience Details
  • Service Transformation (St) Gmbh
    Guru Transformer
    Service Transformation (St) Gmbh Jul 2024 - Present
    Berlin, Berlin, Deutschland
    View
  • Junokai Gmbh
    Senior Manager
    Junokai Gmbh Apr 2024 - Jun 2024
    Berlin, Deutschland
    View
  • Junokai Gmbh
    Senior Berater
    Junokai Gmbh Oct 2019 - Apr 2024
    Berlin Und Umgebung, Deutschland
    View
  • Vodafone Kabel Deutschland Gmbh
    Leiter Kunden Service Center
    Vodafone Kabel Deutschland Gmbh Aug 2015 - Sep 2019
    06184, Kabelsketal
    View
  • Vodafone Kabel Deutschland Kundenbetreuung Gmbh
    Vendormanager
    Vodafone Kabel Deutschland Kundenbetreuung Gmbh Jun 2013 - Jul 2015
    München Und Umgebung, Deutschland
    View
  • Sitel
    Operational Manager
    Sitel Sep 2011 - May 2013
    Berlin Und Umgebung, Deutschland
    View
  • Bca Europe
    Abteilungsleiter Bca Online
    Bca Europe Mar 2011 - Aug 2011
    Head of BCA Online Germany
    View
  • Sykes
    Account Manager / Operational Manager
    Sykes Feb 2009 - Mar 2011
    Customer Relationship Management, operational controlling and responsible for budget and staffing.
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  • Dresdner Direktservice Gmbh
    Project Leader; Project Manager
    Dresdner Direktservice Gmbh Jun 2000 - Jan 2009
    Different positions from Trainer to Supervisor and at least two years planning and calculating projects from implementing new soft- and hardware to implementing and optimizing processes.

Ralf Dinter Skills

Call Center Outsourcing Crm Teamleitung Projektmanagement Kundenerfahrung Prozessverbesserung Dienstleistungserbringung Telekommunikation Unternehmensstrategie Strategisches Management Kundenzufriedenheit Business Process Improvement Kontaktzentrum

Ralf Dinter Education Details

Frequently Asked Questions about Ralf Dinter

What company does Ralf Dinter work for?

Ralf Dinter works for Service Transformation (St) Gmbh

What is Ralf Dinter's role at the current company?

Ralf Dinter's current role is Guru-Transformer.

What is Ralf Dinter's email address?

Ralf Dinter's email address is ra****@****kes.com

What schools did Ralf Dinter attend?

Ralf Dinter attended University Of Duisburg-Essen, Ruhr University Bochum.

What are some of Ralf Dinter's interests?

Ralf Dinter has interest in Autoauktionen, Children, Qualitätsmanagement Im Callcenter, Analysetools, Management Training.

What skills is Ralf Dinter known for?

Ralf Dinter has skills like Call Center, Outsourcing, Crm, Teamleitung, Projektmanagement, Kundenerfahrung, Prozessverbesserung, Dienstleistungserbringung, Telekommunikation, Unternehmensstrategie, Strategisches Management, Kundenzufriedenheit.

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