Ralph Ferguson Email & Phone Number

Hammonton, New Jersey

Work closely with the Operation Command Center to make sure all the Applications come back on line for the start of business in the morning

Work closely with the Operation Command Center to make sure all the Applications come back on line for the start of business in the morning.Work on Projects assigned by Manager and complete by the SLAPush software packages to company owned computers via Active Directory Responsible for keeping spare laptops up to date with current software and critical security updates. Install VZ Access Manager Software to Cigna Owned computers for remote usersConfigure Nortel VPN software on Cigna Owned computers for remote users

Responsible for taking incoming calls from Cigna Employees and outside consultants to resolve VPN connectivity problems and other computer and software problems.Provide First Level Support to end users. Use call tracking system to refer appropriate cases to second level support. Responsible for resetting Domain passwords and Main frame passwords using a third party password utility tool.

Atco New Jersey

Director of Zoning & ConstructionLiaison to Civic & Events Association

Responsible for taking incoming calls from Cigna Employees and outside consultants to resolve VPN connectivity problems and other computer and software problems.Provide First Level Support to end users. Use call tracking system to refer appropriate cases to second level support. Responsible for resetting Domain passwords and Main frame passwords using a third party password utility tool.

Imaging replacement PCs/Laptops for end-usersResponsible for ensuring all replacements are completed within timeframes set by the Service Level AgreementIT Security - creating Active Directory user accounts.Created home drives for employees and set security permissions on folder.Followed company policy to disable an account for a terminated employeeGhostingAppointed to assist with implementation of disaster recovery projectResponsible for ensuring that all Dell laptops were in good working condition.

Helpdesk Support calls and Desktop Support

Troubleshooting and resolving end-user technical issues, deploying and maintaining desktop/laptop hardware, configuring network printers, installing switches for end-users, use of internet search engines to access troubleshooting solutions, training Help Desk Team in the use of broadband wireless internet cards, creating customized printer software cds, conducting internal moves of end-users PCs to another location. suggestion that Help Desk Team be provided with laptops & broadband wireless internet cards to troubleshoot for end-users, was implemented and has been successful.created broadband wireless install guide for end-users and Help Desk Teamdesignated responsibility for laptop issues and assigned all connectivity issuesconfigured Sprint Treos on Goodlink Server

Assigned as Team Lead in the Laptop refersh roll out.Responsible for upgrading the outside users from Windows 2000 to Windows XP OS.

Laptop Rollout. Built laptops to company specifications, imaged hard drives using Ghost, joined laptops to the domain, interfaced with users, inventoried equipment.chosen to be team lead

Deployments, re-imaging, ghost imaging, set-up of Server & PCs for corporate training, configuration of network printers, data migration.

Installed Microsoft Antispyware on 150 PCs. Provided telephone support to remote users. Transferred e-mail accounts in preparation for upcoming platform upgrade.

Consumer Bench repair. Diagnosed, repaired, troubleshot, and upgraded desktop and laptop computers. Installed and tested software as necessary. Customer service and follow-up support. assisted technical team with improving shop's unit repair turnaround rating from #10 in the Northeast Region to #1.

Network System Administrator, Networking

Education record

maintained full-time employment while earning

Education record