•Completed more than 10 full Bathroom remodels and 6 Basement Remodels.•Built/remodeled Decks, 8 foot flower pots, Porch extensions, railings•Interior/Exterior door replacements, and storm door installs. •Installed hard wood, laminate, Pergo, and tile floors, Back-splashes. •Installed drywall, mud and taped and sanded seams, Painted. •Removed and replaced Vanities, Faucets, and Toilets.

•Outstanding 12+ year track record of telecommunications experience as a Technical Support Analyst and Systems Administrator.• Created automated programs to provide customer deliverable reports and projects, thereby Increasing Team Productivity and Revenue by over 75%.•Managed multiple telephone and voicemail systems within a distributed/Networked environment•Setup and maintained Siemens customers Automatic Call Distribution (ACD) systems, including Call Processing, Voicemail (menu driven mailboxes), and Interactive voice response (IVR) systems .•Voice Systems implementation (Design, installation, set-up and training).•Experience migrating from Legacy voice environments to a VoIP technology, specifically Siemens Phone systems.•Worked with Program Managers and Sales teams to identify and develop new business.•Interact with equipment vendors, carriers, and customers by means of printed, verbal or email in a professional manner.•Oversee the scope and quality of work completed by outside contractors performing work on our behalf.•Ensure proper system backup procedures are in place and work properly as well as disaster recovery and routing of phone calls in the event of a failure or disruption of service.•Provide configuration management and version control of all production systems; maintain current system information in the Telecom Database with information pertaining to software, hardware, and firmware versions of all components.•Wrote Programs that automated large scale telephone moves, provided detailed reports, to customers and supervisors, which led to a reduction in customer Telco costs and Siemens manpower expenditures, while increasing profits.•Proficient in performing cross connects Frame work, card reductions, card swapping, PC setup and troubleshooting.

•Responsible for supervising the unloading of freight from incoming semi-trailers.•Insured all freight was processed and prepped for distribution to the sales floor in a timely manner. •Assured all overflow merchandise was; back stocked in the storage area in and labeled correctly.•Supervised all cashiers on the sales floor, counted and closed all registers.•Resolved all customer and/or employee disputes in a courteous manner.•Insured the front end was presentable at all times, clear of trash, clothing/merchandise on the floors.•Worked closely with security on monitoring of Registers and transactions/drawer shortages.

•Outstanding 12+ year track record of telecommunications experience as a Technical Support Analyst and Systems Administrator.•Improved Team Productivity and Revenue by over 75% by creating automated programs to provide customer deliverable reports and projects.•Managed multiple telephone and voicemail systems within a distributed/Networked environment•Setup and maintained Siemens customers Automatic Call Distribution (ACD) systems, including Call Processing Voicemail (menu driven mailboxes).•Voice Systems implementation (Design, installation, set-up and training).•Experience migrating from Legacy voice environments to a VoIP technology, specifically Siemens Phone systems.•Worked with Program Managers and Sales teams to identify and develop new business.•Interact with equipment vendors, carriers, and customers by means of printed, verbal or email in a professional manner.•Oversee the scope and quality of work completed by outside contractors performing work on our behalf.•Ensure proper system backup procedures are in place and work properly as well as disaster recovery and routing of phone calls in the event of a failure or disruption of service.•Provide configuration management and version control of all production systems; maintain current system information in the Telecom Database with information pertaining to software, hardware, and firmware versions of all components.•Wrote Programs that automated large scale telephone moves, provided detailed reports, to customers and supervisors, which led to a reduction in customer Telco costs and Siemens manpower expenditures, while increasing profits.•Proficient in performing cross connects Frame work, card reductions, card swapping, PC setup and troubleshooting.

Lead technician in charge of Maintenance and support for the BNSF Network Operations Center (NOC).• System Administrator for the Siemens 9751 (9005) PBX supporting the Dispatch Center and Headquarters for the BNSF Railway company.• Designed and built additional circuit boards for the AVTEC Touch screen communications system that streamlined the clearing of transmissions between Dispatchers and Train Engineers.• Charged with maintaining Main Frame and cross connects for 8 floors of the Headquarters building.• Pulled cables, installed computers, computer peripherals, telephones, Dictaphone equipment, and T1/T3 lines.• Worked with BER and other test equipment to support T1/T3 lines. • Installed hardware and configured software for data transmission via Time Division Multiplex (TDM). • Voice over Internet Protocol (VoIP) Consoles, Radio control over IP, T1, or 4W/2W, built-in security, event logging & custom reporting, intercom, conferencing and a rich telephony feature set including Analog, T1/ISDN PRI, and SIP.

United States Air Force USAF - (Honorable Discharge) Sgt (Radio/Satellite Telecommunications Systems)1991 – 1992USAF - 406th Communications Squadron, Zaragoza AB, Spain Maintenance Controller• Director of Maintenance for Air Traffic Control, Desert Shield/Storm, and NASA Space Shuttle communications systems.• Maintained technical publications and Filing systems• Responsible for providing training and installation instructions for new mobile Satellite Facsimile recorders. 1987 – 1991USAF - 1989th Communications Wing, Torrejon AB Spain.Communications Systems Manager• Managed over 350 Technicians and 1500 types of communications systems throughout Spain, Italy, Greece, and Turkey.• Implemented, directed, and evaluated all new systems for the region.• Provided technical and logistical support as required by units throughout the region.1985 – 1987USAF - Air Force Electronic Warfare Center, Kelly AFB, TX.Maintenance Technician• From detailed design schemes, configured, installed, maintained, tested, and evaluated communications/analysis equipment. • Responsible for, analysis of communications, jamming, and all other electronic emissions.• Installed and Maintained VHF/UHF Radios for Air Traffic Control systems.1982 - 1985USAF - 1961st Communications Squadron, Clark AB, Philippines.Maintenance Technician• Responsible for maintenance and repair of High Frequency (HF) Presidential Communications Systems, and other long distance HF communications systems.