Ralph Richardson Email and Phone Number

Systems Monitoring & Support ( Mainframe/Network/Servers ):Responsible for the analyzing of system performance to ensure optimal processing efficiency. Works closely with IT Technical and Application Support teams in identifying and resolving processing issues. Develops and administers multiple software packages involved in the analyzing of system and batch performance. Performs problem determination, analysis and executes corrective action. Creates and maintains various analytical reports utilized by both technical and business owners. Supports all Business Continuity activities. Provides operational support for all conversion/deconversion activities. Communicates with both internal/external clients.Gathers and maintains data from a database for more experienced peers to create business metric reports across mainframe and distributed environments that determine processing performance for Senior and Executive Management. Assists with the maintenance of predictive modeling tools that proactively assess processing performance and future client needs as directed.Assists with the administration of automation products, applications, and business processes by utilizing built-in tools to maintain data and spreadsheet reporting as directed.Assists with providing training and communication to production teams and gathers data for trending, decisioning, and reporting to ensure smooth "go live" when new systems or processes are moved to production.Assist with identification of tuning opportunities to improve run-time optimization and work with business/ application team to remedy issues. Assist with developing and maintaining basic analytical tools utilizing statistical data to identify opportunities for improvement and consistency across multiple environments.Assist in gathering data needed to maintain continuous line of communications, keeping internal partners informed of all critical issues.