Ralph Smith Email and Phone Number
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Ralph Smith is a General Manager chez Hard Rock International at Hard Rock International. He possess expertise in management, leadership, operations management, training, cross functional team leadership and 27 more skills.
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General ManagerHard Rock International Jan 2020 - PresentLos Angeles, California, États-UnisRock’n’Roll will never die.
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Asst./Acting General ManagerHard Rock International Aug 2019 - Jan 2020Universal City, California, États-Unis
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Asst. General ManagerHard Rock International Jul 2012 - Jan 2020Hollywood CaAfter completing my international MBA at Thunderbird, I eagerly returned to the Hard Rock to further advance my career with the world's leading rock'n'roll brand.*Multi-unit responsibilities as Training Manager for Hard Rock M.I.T.s from around the globe*Senior member of management team who received worldwide Hard Rock of the year award 2016*CRM point of contact for all social media platforms*Spearheaded labor forecasting, scheduling approval, and spending
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Head WriterNomad Media May 2019 - PresentGreater Los Angeles AreaAfter 20 years in the hospitality industry, I went back to working with my degrees in English and Marketing for TV and film. -
Operations ManagerHard Rock International Jun 1999 - Oct 2010Hollywood, CaI worked my way up the ranks quickly into management as an internal promote at three different Hard Rock locations. Throughout my tenure with the company, I was in charge of all aspects of restaurant and retail operations. My duties often included entertaining celebrity guests such as Ringo Starr, Eddie Van Halen, Slash, among many others at official events and on spontaneous occasions.Operational LeadershipDirected cross-functional teams of 130 employees and guest operations at one of Hard Rock's largest locations ($14MM annual revenue)Facilitated seamless operations by ensuring departments had appropriate human resources and by developing and guiding employees through the employee lifecycle which resulted in increased loyalty and performancePromoted quickly in early years of employment through ranks from hourly supervisor to salaried management due to strong natural leadership skillsRevenue GenerationDeveloped alliances with local vendors to negotiate lower purchasing prices and controlled food costs at 2% below regional averageBrand ManagementDirected management training team in two of company's eight training stores, increasing brand consistency and strength of brand experience across worldwide regionsPromoted Hard Rock brand through successful client management of key supporters including Ringo Starr, Eddie Van Halen, and Slash at high-profile events such as movie premieres, press conferences, and concertsCustomer Relationship ManagementImproved staff performance by implementing a guest survey staff reward system and leading department meetings which resulted in 15% increase in guest satisfaction scoresHuman Resources SupervisionLowered attrition levels to region's lowest by spearheading initiatives to address multiple concerns of staff identified through bi-annual employee job satisfaction surveys
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Attraction Host- Pirates Des CaraibesDisneyland Paris Jun 1998 - Sep 1998After working with Walt Disney World's College Program, I was recruited to work in Disneyland Paris' Work Exchange Program due to my French proficiency.
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Show ProgrammerCreative Engineering Feb 1997 - May 1998Orlando, Florida AreaUsing custom software, I programmed electronically animated shows for The Rock-afire Explosion, the animatronic mascots featured at ShowBiz Pizza Place (which became Chuck E. Cheese's).
Ralph Smith Skills
Ralph Smith Education Details
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Marketing, German -
English Major/French Minor
Frequently Asked Questions about Ralph Smith
What company does Ralph Smith work for?
Ralph Smith works for Hard Rock International
What is Ralph Smith's role at the current company?
Ralph Smith's current role is General Manager chez Hard Rock International.
What is Ralph Smith's email address?
Ralph Smith's email address is ra****@****msn.com
What is Ralph Smith's direct phone number?
Ralph Smith's direct phone number is +132387*****
What schools did Ralph Smith attend?
Ralph Smith attended Thunderbird School Of Global Management, Rollins College.
What are some of Ralph Smith's interests?
Ralph Smith has interest in Live Music, Music Business, Music History.
What skills is Ralph Smith known for?
Ralph Smith has skills like Management, Leadership, Operations Management, Training, Cross Functional Team Leadership, Event Management, Marketing Strategy, French, Negotiation, Hospitality, Crm, Customer Satisfaction.
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