Ralph Smith Email & Phone Number

Los Angeles, California, États-Unis

Rock’n’Roll will never die.

Universal City, California, États-Unis

Hollywood Ca

After completing my international MBA at Thunderbird, I eagerly returned to the Hard Rock to further advance my career with the world's leading rock'n'roll brand.*Multi-unit responsibilities as Training Manager for Hard Rock M.I.T.s from around the globe*Senior member of management team who received worldwide Hard Rock of the year award 2016*CRM point of contact for all social media platforms*Spearheaded labor forecasting, scheduling approval, and spending

Greater Los Angeles Area

After 20 years in the hospitality industry, I went back to working with my degrees in English and Marketing for TV and film.

Hollywood, Ca

I worked my way up the ranks quickly into management as an internal promote at three different Hard Rock locations. Throughout my tenure with the company, I was in charge of all aspects of restaurant and retail operations. My duties often included entertaining celebrity guests such as Ringo Starr, Eddie Van Halen, Slash, among many others at official events and on spontaneous occasions.Operational LeadershipDirected cross-functional teams of 130 employees and guest operations at one of Hard Rock's largest locations ($14MM annual revenue)Facilitated seamless operations by ensuring departments had appropriate human resources and by developing and guiding employees through the employee lifecycle which resulted in increased loyalty and performancePromoted quickly in early years of employment through ranks from hourly supervisor to salaried management due to strong natural leadership skillsRevenue GenerationDeveloped alliances with local vendors to negotiate lower purchasing prices and controlled food costs at 2% below regional averageBrand ManagementDirected management training team in two of company's eight training stores, increasing brand consistency and strength of brand experience across worldwide regionsPromoted Hard Rock brand through successful client management of key supporters including Ringo Starr, Eddie Van Halen, and Slash at high-profile events such as movie premieres, press conferences, and concertsCustomer Relationship ManagementImproved staff performance by implementing a guest survey staff reward system and leading department meetings which resulted in 15% increase in guest satisfaction scoresHuman Resources SupervisionLowered attrition levels to region's lowest by spearheading initiatives to address multiple concerns of staff identified through bi-annual employee job satisfaction surveys

After working with Walt Disney World's College Program, I was recruited to work in Disneyland Paris' Work Exchange Program due to my French proficiency.

Orlando, Florida Area

Using custom software, I programmed electronically animated shows for The Rock-afire Explosion, the animatronic mascots featured at ShowBiz Pizza Place (which became Chuck E. Cheese's).

Mba, Marketing, German

Activities and Societies: Member of Global Sounds music club

B.A., English Major/French Minor