Ralph Sully Email & Phone Number

Nashua Nh

• Post-sales technical support of Arista products and solutions.• Respond to customer product inquiries via telephone or email.• Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.• Troubleshoot problems with hardware equipment and software applications and recommend corrective action.• Recreate customer network issues in a dedicated lab environment (as needed).

Chelmsford Ma

• Achieved cross-training on all MRV’s products. • Technologies included routing, switching, Metro Ethernet, optical transport and NMS application.• Demonstrated troubleshooting skills when replicating complex customer issues.• Worked in parallel with Engineering for escalating customer issues.• Utilize IXIA for packet generation and to expedite customer replications.

Westford Ma

• Primary technical contact for New York Stock Exchange and Bloomberg for Ex products.• Responsible for driving customer reported network issues to resolution.• Accountable for replicating customer issues and collaborating with Engineer for a solution.• Escalation point for Juniper’s Primary TAC Support Engineers. • Created shell scripts to be executed on customer routing switches.

Billerica

• Demonstrated the use of C/C++ skills for creating lab reproductions.• Coordinated with Engineering on replicating customer reported defects.• Developed automated CLI scripts to minimize troubleshooting efforts.• Mentored junior Technical Support Engineers.• Troubleshot complex network hardware and software issues.• Provided level 2 support for Nortel’s routers, switches and VPN devices.• Identified as an escalation point for level 1 Support Engineers

• Engineered fixes for complex runtime software defects.• Developed protocol functional test plans.• Analyzed all code changes to ensure accuracy before submitting for test. • Collaborated with the Software Quality Assurance team and delivered detailed plans for testing the reliability for each submitted fix. • Designed a lab for replicating more complex issues that were beyond the scope of Support.

• Formulated automated test scripts that were utilized for testing protocol functionality.• Designed and implemented software test plans.• Emulated scaled customer configurations to ensure software reliability. • Worked jointly with Engineering and presented software and hardware issues discovered in test.

Assist customers in resolving networking problems with theirhardware/software.Duplication of customer specific problems within a timely manner.Problem duplication and presentation to sustaining engineering.

Trouble shoot complex circuit boards to component level.Assist hardware engineers with pilot phase debugging.

Yes, Computer / Electronics Technician

Acss Ethernet Routing

Activities and Societies: 4/29 Avaya Certified Support Specialist Ethernet Routing Switch.

No, C Programming, Networking

Jncia-Junos

Education record

Electronic Data Processing courses.

Ace-L3 Certification