Ralph Thompson Email and Phone Number

Senior Leader of a diverse technical skilled team delivering retrofit/modification projects for customer distribution, parcel, sortation centers, and airports, as well as leading expert field service engineer support and highly technical training content development & delivery for our North American Airport, Parcel, Warehouse, and Amazon customers.• Built a new cross-functional project team for the NA Warehouse Service business that designs, sources, and delivers complex system upgrade/modification projects (RMR) – in 2 years this team grew the NA RMR "brownfield" business (Order Intake & Revenue) over 500% up to $120MM• Continued the retrofit project team and business expansion over the past couple years specifically within the Airport, Parcel, and Amazon customer domains that drove an additional $30MM order intake annual growth• Developed an exceptional technical Training and Field Service Team to fully satisfy our business service response & support SLA’s, and also delivered seven five (7) major greenfield projects’ training programs in preparation of the projects' planned turnovers through 2024

Senior Business/Process Improvement Leader responsible to lead and facilitate the North American projects & operating process adherence, alignment, and improvements for the company’s largest Supply Center/Customer Center business unit within the automated material handling logistic systems industry for both Warehouse/Parcel/Food and Airport baggage segments.• The North America training leader for the company’s design, layout system designs, operating and project execution process model in automated conveyor control systems, warehouse control systems, and warehouse management systems, including sales, engineering definition & details, installation, and testing/commissioning project phases.• Successfully facilitated and/or led over 20 North America business improvement projects across the various matrix departments (e.g., Operations, Sales, Supply Chain, Finance, HR, Engineering, PMO, and Sales Engineering) that delivered more efficient & valued business process compliance and execution, while reducing risk exposure to the business project execution commitments

Exemplary leader of national service and quality improvement program for Coca-Cola's largest food-service customer (McDonald's) serving over 14,000 accounts across the nation. Managed and developed over 100 associates across the U.S. both internally (Coca-Cola) and externally (3rd-party clients) that continuously executed this program throughout the entire year.• Maintained a 99+% participation rate of all U.S. McDonald’s accounts annually• Increased McDonald’s US in-store beverage quality by 50% over past 7 years. • Delivered over $2.1MM Operating Income annually• Applied Operational Excellence tools and processes to lower service expense by 12% without sacrificing customer service level agreements • Successfully developed and sold-in with McDonald’s Corporate Operations a revised revenue model that increased outlet participation for the new brewed coffee equipment preventive maintenance program that increased Coca-Cola’s OI contribution by $700k

Successfully implemented commercialization efforts within customer agreement timelines for new McDonald’s beverage equipment platforms through the Coca-Cola national service network for brewed coffee systems, next-generation orange juice dispensers, new water filtration systems, and Coca-Cola’s innovative Freestyle dispensing technology to include supply chain development tasks in field testing, company authorization/certification validation, and technical serviceability assessments.• Commercialized within Coca-Cola and McDonald’s operation systems six (6) new beverage equipment platforms within agreed validation timelines and on budget. • Successfully lobbied for increased account investment by $1MM to execute new training and field operations’ capabilities to support new beverage platforms. • Successful commercialization activities realized at least 96% Fixed Right First Visit and over 99% Arrived Without Callback metrics that led to best-in-class fulfillment and uptime rates, while greatly minimizing lost sales scenarios.

Responsible for development and implementation of engineering and equipment supplier protocols for kitchen equipment service beyond beverage platforms as part of a new, proprietary service management project/business for Coca-Cola’s North America business unit that sought to deliver increased customer satisfaction with existing & potentially new customers, while leveraging Coca-Cola’s existing customer service network capabilities and systems.• Developed service protocol tasks and training in prototype within 5 months for on-time delivery: o Six (6) non-beverage kitchen equipment categories – 12 new equipment suppliers o Five (5) new service providers• Successfully developed new equipment service and reliability reporting metrics, along with quarterly customer & supplier stewardship commitments.

Product Development Technical Services Manager• Successfully developed and commercialized over 20 new products or line extensions from existing national brands to ensure optimal plant efficiency and incremental business sales revenue growth. • Optimized four existing production lines across three manufacturing plants for consolidated production output, increased capacity, and improve finished product quality. Production Manager / Maintenance Engineer• Successfully managed foodservice production and maintenance personnel (approx. 30 union associates) in manufacturing and sustained delivery of packaged finished goods for distribution of over 25 different national brands, including new product & equipment line development. • Maintenance management covered nine (9) production lines and the entire plant equipment/operation systems.