Community Escalations Specialist
Current
Mar 2020 - Present
AeroLeads people directory · profile
Ralph Berana Email & Phone Number
Community Escalations Specialist
at
Airtasker
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Community Escalations Specialist
Location
Metro Manila, National Capital Region, Philippines
Company size
Who is Ralph Berana? Overview
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Quick answer
Ralph Berana is listed as Community Escalations Specialist at Airtasker, a with 251 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Ralph Berana.
Ralph Berana previously worked as Customer Service Representative at Amaysim and Customer Support Associate (B2B) at Livechatmonitoring.Com. Ralph Berana studied at University Of The Philippines Open University.
Company email context
Email format at Airtasker
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Airtasker
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Profile bio
About Ralph Berana
Customer service professional with more than 3 years combined experience in the industry. Highly analytical, efficient and adept at handling various administrative and ad hoc tasks, software navigation; with a proven record of highly effective customer service and meeting company key performance indicators.Proficient with using CRM and Live chat softwares, i.e Zendesk, LiveChat, SnapEngage, Freshdesk.
Current workplace
Ralph Berana's current company
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Airtasker
4 roles
Ralph Berana work experience
A career timeline built from the work history available for this profile.
Customer Service Representative
- Offer assistance via live chat with regard to general product information, promotions, credit recharge, and account billing queries/disputes - Attend and escalate customer concerns to relevant department should they arise
Aug 2017 - Oct 2019
Customer Support Associate (B2B)
- Handle business to business account requests, send lead conversion reports, and confer with clients for escalations and account retentions - Manage/create accounts via SnapEngage and audit tickets for Quality Assurance- Provide mentoring/coaching support to under-performing chat agents using Root-Cause analysis and SMART goals. - Create strategic and business modeled scripting for clients that live chat operators use - Analyze chat trends and escalations, provide feedback to improve lead conversion to meet client needs
May 2017 - Jul 2017
Lead Generation Specialist
- Effectively capture customer leads through live chat while ensuring requests are submitted within the given SLA
Feb 2016 - May 2017
Team & coworkers
Colleagues at Airtasker
Other employees you can reach at airtasker.com. View company contacts for 251 employees →
NB
Norman Balke
Colleague at AirtaskerGreater Sydney Area, Australia
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IH
Ian He Cpa Acma
Colleague at AirtaskerGreater Sydney Area, Australia
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EC
Elyssa Clarisse Rosales
Colleague at AirtaskerMetro Manila, National Capital Region, Philippines
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AK
Avnit Kaur
Colleague at AirtaskerSunshine West, Victoria, Australia
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KD
Karmina Diolaso
Colleague at AirtaskerGreater Sydney Area, Australia
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MT
Muhammad Tahir
Colleague at AirtaskerDubai, United Arab Emirates
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TS
Taranjot Singh
Colleague at AirtaskerCarlton, Victoria, Australia
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RW
Rahab Waringa
Colleague at AirtaskerNairobi, Nairobi County, Kenya
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DF
Dulitha F.
Colleague at AirtaskerGreater Melbourne Area, Australia
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BM
Binya Meen
Colleague at AirtaskerDallas, Victoria, Australia
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Norman Balke
Colleague at AirtaskerGreater Sydney Area, Australia
View →
IH
Ian He Cpa Acma
Colleague at AirtaskerGreater Sydney Area, Australia
View →
EC
Elyssa Clarisse Rosales
Colleague at AirtaskerMetro Manila, National Capital Region, Philippines
View →
AK
Avnit Kaur
Colleague at AirtaskerSunshine West, Victoria, Australia
View →
KD
Karmina Diolaso
Colleague at AirtaskerGreater Sydney Area, Australia
View →
MT
Muhammad Tahir
Colleague at AirtaskerDubai, United Arab Emirates
View →
TS
Taranjot Singh
Colleague at AirtaskerCarlton, Victoria, Australia
View →
RW
Rahab Waringa
Colleague at AirtaskerNairobi, Nairobi County, Kenya
View →
DF
Dulitha F.
Colleague at AirtaskerGreater Melbourne Area, Australia
View →
BM
Binya Meen
Colleague at AirtaskerDallas, Victoria, Australia
View →
2 education records
Ralph Berana education
Education record
Education record
Montessori Integrated School Of Antipolo
FAQ
Frequently asked questions about Ralph Berana
Quick answers generated from the profile data available on this page.
What company does Ralph Berana work for?
Ralph Berana works for Airtasker.
What is Ralph Berana's role at Airtasker?
Ralph Berana is listed as Community Escalations Specialist at Airtasker.
Where is Ralph Berana based?
Ralph Berana is based in Metro Manila, National Capital Region, Philippines while working with Airtasker.
What companies has Ralph Berana worked for?
Ralph Berana has worked for Airtasker, Amaysim, and Livechatmonitoring.Com.
Who are Ralph Berana's colleagues at Airtasker?
Ralph Berana's colleagues at Airtasker include Norman Balke, Ian He Cpa Acma, Elyssa Clarisse Rosales, Avnit Kaur, and Karmina Diolaso.
How can I contact Ralph Berana?
You can use AeroLeads to view verified contact signals for Ralph Berana at Airtasker, including work email, phone, and LinkedIn data when available.
What schools did Ralph Berana attend?
Ralph Berana studied at University Of The Philippines Open University.
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