Community Escalations Specialist
Current
Mar 2020 - Present
AeroLeads people directory · profile
Ralph Berana Email & Phone Number
Community Advocate at Airtasker
at
Airtasker
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Community Advocate at Airtasker
Location
Metro Manila, National Capital Region, Philippines
Company size
Who is Ralph Berana? Overview
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Quick answer
Ralph Berana is listed as Community Advocate at Airtasker at Airtasker, a company with 251 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Ralph Berana.
Ralph Berana previously worked as Community Escalations Specialist at Airtasker and Customer Service Representative at Amaysim. Ralph Berana studied at University Of The Philippines Open University.
Company email context
Email format at Airtasker
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Airtasker
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Profile bio
About Ralph Berana
Customer service professional with more than 3 years combined experience in the industry. Highly analytical, efficient and adept at handling various administrative and ad hoc tasks, software navigation; with a proven record of highly effective customer service and meeting company key performance indicators.Proficient with using CRM and Live chat softwares, i.e Zendesk, LiveChat, SnapEngage, Freshdesk.
Current workplace
Ralph Berana's current company
Company context helps verify the profile and gives searchers a useful next step.
Airtasker
4 roles
Ralph Berana work experience
A career timeline built from the work history available for this profile.
Customer Service Representative
- Offer assistance via live chat with regard to general product information, promotions, credit recharge, and account billing queries/disputes - Attend and escalate customer concerns to relevant department should they arise
Aug 2017 - Oct 2019
Customer Support Associate (B2B)
- Handle business to business account requests, send lead conversion reports, and confer with clients for escalations and account retentions - Manage/create accounts via SnapEngage and audit tickets for Quality Assurance- Provide mentoring/coaching support to under-performing chat agents using Root-Cause analysis and SMART goals. - Create strategic and.
May 2017 - Jul 2017
Lead Generation Specialist
- Effectively capture customer leads through live chat while ensuring requests are submitted within the given SLA
Feb 2016 - May 2017
Team & coworkers
Colleagues at Airtasker
Other employees you can reach at airtasker.com. View company contacts for 251 employees →
TR
Tamoor Rao
Colleague at Airtasker
Islamabad, Islāmābād, Pakistan, Pakistan
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AS
Alisha Singh Thakuri
Colleague at Airtasker
Carlton, New South Wales, Australia, Australia
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BD
Brendan D.
Colleague at Airtasker
Contact Info, United States
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CV
Chenee Velasco
Colleague at Airtasker
Metro Manila, National Capital Region, Philippines, Philippines
View →
NK
Nickson Kiplimo
Colleague at Airtasker
Nairobi, Nairobi County, Kenya, Kenya
View →
ST
Savannah Thompson
Colleague at Airtasker
Australia, Australia
View →
SH
Shumaila Hafar
Colleague at Airtasker
Jhelum, Punjab, Pakistan, Pakistan
View →
MR
Marivic Ricafrente
Colleague at Airtasker
Millers Point, New South Wales, Australia, Australia
View →
MT
Muhammad Tahir
Colleague at Airtasker
Dubai, United Arab Emirates, United Arab Emirates
View →
MS
Max S.
Colleague at Airtasker
Greater Melbourne Area, Australia
View →
Tamoor Rao
Colleague at Airtasker
Islamabad, Islāmābād, Pakistan, Pakistan
View →
AS
Alisha Singh Thakuri
Colleague at Airtasker
Carlton, New South Wales, Australia, Australia
View →
BD
Brendan D.
Colleague at Airtasker
Contact Info, United States
View →
CV
Chenee Velasco
Colleague at Airtasker
Metro Manila, National Capital Region, Philippines, Philippines
View →
NK
Nickson Kiplimo
Colleague at Airtasker
Nairobi, Nairobi County, Kenya, Kenya
View →
ST
Savannah Thompson
Colleague at Airtasker
Australia, Australia
View →
SH
Shumaila Hafar
Colleague at Airtasker
Jhelum, Punjab, Pakistan, Pakistan
View →
MR
Marivic Ricafrente
Colleague at Airtasker
Millers Point, New South Wales, Australia, Australia
View →
MT
Muhammad Tahir
Colleague at Airtasker
Dubai, United Arab Emirates, United Arab Emirates
View →
MS
Max S.
Colleague at Airtasker
Greater Melbourne Area, Australia
View →
2 education records
Ralph Berana education
Education record
Education record
Montessori Integrated School Of Antipolo
FAQ
Frequently asked questions about Ralph Berana
Quick answers generated from the profile data available on this page.
What company does Ralph Berana work for?
Ralph Berana works for Airtasker.
What is Ralph Berana's role at Airtasker?
Ralph Berana is listed as Community Advocate at Airtasker at Airtasker.
Where is Ralph Berana based?
Ralph Berana is based in Metro Manila, National Capital Region, Philippines while working with Airtasker.
What companies has Ralph Berana worked for?
Ralph Berana has worked for Airtasker, Amaysim, and Livechatmonitoring.Com.
Who are Ralph Berana's colleagues at Airtasker?
Ralph Berana's colleagues at Airtasker include Tamoor Rao, Alisha Singh Thakuri, Brendan D., Chenee Velasco, and Nickson Kiplimo.
How can I contact Ralph Berana?
You can use AeroLeads to view verified contact signals for Ralph Berana at Airtasker, including work email, phone, and LinkedIn data when available.
What schools did Ralph Berana attend?
Ralph Berana studied at University Of The Philippines Open University.
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