Ralph Cullen Email & Phone Number

Marietta, Ga, Us

Brooklyn, Ny, Us

Pleasanton, California, Us

Developed and managed a team of remote researchers in both the US and Europe to support product, design, and strategy teams across the enterprise.Span of control: 6 senior researchers, variety of experience levels, variety of backgroundsUniversal positive feedback for direct reports, as well as high performance evaluations and promotions.Spearheaded the integration of research process and the Jobs-To-Be-Done framework into a new area of the business; setting up relationships, building trust, and educating partners on the value of experience discovery in product strategy.Responsible for three separate workstreams, spanning both vertical streams designed to support specific products and horizontal streams designed to understand the breadth of user roles and needs as well as cross-product interactions.

Bloomington, Illinois, Us

Developed and managed a diverse team of researchers to address a wide variety of research problems across customers, employees, and agents.Span of control: 8-12 researchers, 30+ years of experience, variety of backgrounds (e.g. psychology, engineering, speech pathology)Consistent accolades and high performance ratings for direct reports, several promotions and selections for senior roles.Implemented summer internship program starting in 2017 to generate exposure for State Farm and enrich candidate pipeline for future employees.Directed the development and execution of multiple research programs combining proactive and requested research projects to create a consistent and engaging experience for customers and employees across touchpoints and channels.Responsible for 50+ programs of research in 2021, each containing one or more studies spanning internal and external customers.Identified and supported the ongoing professional and personal development needs of direct reports as well as demonstrating the business value of good research.Confronted business realities and identifying how to meet business needs through effective consultancy, research, and support.

Bloomington, Illinois, Us

Developed, executed, and disseminated research on consumers, customers, agents, associates, and other business partners. Identified, developed, researched, and monitored a vast-reaching new email deployment that measured hundreds of thousands of emails a day and tripled customer traffic to the associated online portals.Directed and supported teams of researchers in planning and achieving scientifically-sound studies to build the foundation of knowledge needed to drive future projects.Selected for a variety of cross-disciplinary teams, identified as a subject matter expert and requested for research prioritization for entire enterprise department.Promoted to leadership in fewer than three years; shortest tenure to promotion to date on team.Focused on representative, data-supported, practical information to support design and business decisions within the organization.

Doctor Of Philosophy - Phd, Human Factors Engineering

Masters Of Science, Human Factors Psychology

Bachelor Of Science - Bs, Psychology