Ralph H. Email & Phone Number

New York, New York, Us

• Setup deployed and tested multi region DR failover plan using Azure Site Recovery for variousbusiness units.• Provided rotating on call support for Azure services for various scenarios during evening CICDdeployments.• Deployed and configured Web Apps, Managed Databases, Big Search services, Azure VirtualDesktops, and Application Insight services.• Managed AIM (Access Controls) to ensure best practices for both IaaS and PaaS cloud solutions.

Slough, Berkshire, Gb

• Setup and maintained from scratch full VM and Azure Cloud based server environment for Internal Development and External Customer Production systems utilizing ARM templates and PowerShell scripting.• Collaborated with customers and 3rd party service providers to manage, setup, and migrate IRIS software to customer systems in various private or public cloud environments. • Provided leadership and training for new IT hires and provided Tier 3 escalation support for IRIS software as a subject matter expect (SME). • Managed Azure subscriptions and provided cost management analysis for monitoring cloud spend usage across various IRIS software groups.• Implemented and managed identity and access management solutions including Entra ID (Azure AD), single sign-on (SSO), multi-factor authentication (MFA) and managed RBAC roles, and permissions for various resources within subscriptions.• Monitored and maintained customer facing company software for performance and uptime, using tools such as Application Insights, Custom Alerts, Runbooks, Log Analytics, Azure Monitor, Data Dog, and Grafana. • Setup and maintained various Azure SQL managed databases, SQL reporting services, elastic pools, SQL backups, restores, and database provisioning.• Managed and maintained internal software tools such as Zendesk, Jira, Bitbucket, and Confluence.

• Migrated all on premise services and functions to various cloud hosted services, such as phones, email, production, test and development environments.• Maintained all aspects of company internal infrastructure including Servers, Networking, Firewalls, Backups, and Security.• Collaborated with customers and 3rd parties facilitating product upgrades, migrations, and new deployments for company software in private and public cloud environments.• Deployed and Delivered Microsoft Azure Cloud hosting resources, such as Virtual Machines, Networking, Storage, Backups, Security, Entra ID (Active Directory), Microsoft 365, Online Exchange, Microsoft Defender, OneDrive, and Teams for internal company use.• Automated and scripted the installation of company software (Ichannel) deployments using PowerShell.• Created and maintained meticulous documentation for all hardware, accounts, software deployment and IP address tracking. • Managed and configured onsite Exchange and Office 365 Hybrid environment before migrating exclusively to the cloud.• Managed and deployed backup solutions for all virtualized and physical servers utilizing Vcenter, Veeam and Azure off site replication.• Provided Tier 3 support for all external facing system escalations and provided Break Fix support for all supported systems. • Performed Windows OS and SQL performance tuning for customers utilizing company software as their document management tool.

Atlanta, Ga, Us

• Managed companywide Vmware infrastructure for all hosted servers and persistent VDIs (virtual desktops) in a Citrix environment.• Managed Active Directory, Group Policies, DNS, IP Addressing and Server/Desktop provisioning.• Supported over 500 users both remote and multiple office locations, including managers, developers, and operations team.• Created and maintained system documentation and diagrams. Created written best practices for staff to follow including backups, operations and technical how-to's.• Provided Windows SQL Database maintenance and support for various application within the business. • Managed and maintained internal SharePoint site and implemented various organizational improvement workflows using lists, libraries, and integrated forums. Managed updates, patching, permissions, and new site layouts.• Coordinated with remote offices providing system management, shipping and receiving various network and PC hardware, communicating highly technical information to local staff for setup and deployment. • Managed and monitored remote systems using tools such as Solarwinds, Vmware Vcenter, and HP ILO. • Supported all Business-related apps such as Winbroker, ImageRight, and collaborated with 3rd party vendors managing those systems.• Created and managed automated change control system in SharePoint.

Nashville, Tn, Us

Athens, Georgia, Us

Athens, Ga, Us