Ralph Harper Email & Phone Number

United States

Waterford, Michigan, United States

• Market laboratory services to prospective clients in Southeastern Michigan, including but not limited to Pharmacogenomic (PGx) and PCR molecular testing.
• Facilitate in-service to physicians and medical staff regarding proper specimen collection and submission, including completion of laboratory requisitions.
• Manage client accounts through regularly scheduled follow-up, troubleshooting activities and customer service visits.
• Assist clients with the initiation of EMR interfaces.

Detroit, MI

• Cold called, prospected and established trusted relationships with primary care, oncologist and other specialty physicians to increase market share within SE Michigan.
• Exceeded 150% of sales quota and received annual sales bonus for 15 consecutive years.
• Initiated a key partnership which resulted in $2.4M annual revenue growth.
• Managed the account acquisition process, which included initial customer prospecting, contract signature, and relationship management, such as cold calling, prospecting, proposal generation, etc.
• Initiated the development and implementation of laboratory specimen and microbiology brochures.
• Initiated an online add-on test process for physician practices.

Auburn Hills, MI

• Marketed and sold-through clinical laboratory services, including esoteric tests to healthcare providers.
• Received training in multiple laboratory service lines and a portfolio of products and services in order to build out the sales funnel and closed sales to increase market share and align to customer needs.
• Fostered relationships with internal medicine and other specialty physicians to increase market share within SE Michigan.
• Addressed customer complaints quickly to drive satisfaction and communicated operational strategies to reduce issues.
• Partnered with sales team to develop strategies to increase revenues; developed and executed cross-functional and cross-segment strategies in line with overall company objectives to grow customer base.
• Managed day-to-day service requirements for clients in order to satisfy both company and customer needs and expectations.