Ralph V. Email & Phone Number

Valenzuela, Ncr, Ph

Manila, National Capital Region, Philippines

Gain internal support expertise. - Conducting company-wide support performance survey - Collaborating with clients (Dev and QA) across different teams to address recurring issues - Working closely with the team both local and international to provide quality support to our clientsExperience with different DevOps tools and practices.Track our efficiency by analyzing data through PowerBI-generated reports.CI/CD Support of different teams via Azure DevOps.Troubleshoot and maintain Windows-based environments used for testing.Facilitate the team's compliance with Agile methodology by acting as a Scrum Master.Providing process improvements through retrospectives.Contribute to internal development by providing enhancement ideas, preparing the backlogs, and testing.

Manila, National Capital Region, Philippines

Perform and establish internal support skills. - Proactively resolving issues reported - Handling the team's queue of issues - Managing client’s (Dev and QA) expectations - Proper hand-off of issuesIncrease the team's performance awareness by creating monthly reports using PowerBI.Contribute to the team's initiative to provide tools that will help clients' efficiency. Enhance functional and technical knowledge of different Navitaire products.Gain DevOps knowledge through training and practice.Learn about the infrastructure of the Dev and QA environment.

Manila, National Capital Region, Philippines

Collaborating with the automation team to gain technical expertise.Contribute to the company's automation initiative by creating an in-house automation tool.Lead the team's automation efforts:• Establishment, maintenance, and stabilization of the CI/CD Smoke test via Azure DevOps-Pipelines.• Scoping, scripting, and execution of the automated regression tests.• Automation of end-to-end component tests.• Test script integration from Visual Studio to Azure DevOps-Test.• Tracking of test results via Azure DevOps-Dashboard.• Reviewing the team's test scripts.Provide annual accomplishment review to stakeholders.Participate in different Scrum events.Suggest process improvements regarding test automation.Knowledge sharing through learning sessions and new hire training.

Metro Manila, National Capital Region, Philippines

Collaborating with the development and product team to gain product expertise.Perform QA deliverables such as:• Writing and reviewing test cases• Cohesive bug logging• Accurate execution of regression and component tests• Providing clear and complete test resultsAttending training to develop both my technical and soft skills.Experience in Test automation via scripting using C#.

Manila, National Capital Region, Philippines

Learn the different Navitaire products used in testing.Contribute to the team's productivity by:• Diligently running the regression test• Timely reporting of anomalies found during testing• Learning and adhering to the team's development process

Manila, National Capital Region, Philippines

Create technical documentation of the product.Perform QA tasks such as: - Regression testing - Monkey testing