New American Funding is a mortgage lender and servicer based in the United States.* Led cross-functional program initiatives for a new digital mortgage platform, coordinating with stakeholders across product, IT, and regulatory teams to reduce loan processing time by 25% and increase customer satisfaction by 30%.* Implemented Agile methodologies and structured project governance frameworks, achieving a 40% improvement in project delivery speed and a 15% reduction in operational costs, while maintaining strict compliance with regulatory standards.* Managed risk assessment and mitigation strategies using RAID logs and a comprehensive risk register, proactively identifying and addressing project risks to ensure smooth progress and continuity.* Facilitated high-level communication channels with executive leadership, aligning program objectives with company goals and accelerating decision-making processes by 15% through effective status reporting and steering committee updates.

Creating an inspiring workplace where talented people are empowered to build great software and a great company.* Utilized Agile project management methodologies to reduce project lead time by 30%, optimizing technical operations and fostering a more collaborative and adaptive work environment.* Collaborated with clients to optimize our SaaS platform, leading to a 50% improvement in system performance and a boost in customer loyalty.* Ensured 100% compliance with SOC2 Type 2 regulations, process, and policy documentation, leading to a seamless audit process and bolstering the company's reputation for reliability and security.

* Guiding a team of developers and business analysts to build financial and technological solutions that elevate Axia to a new level of productivity.* Using Ellie Mae's Encompass Loan Origination System and Power BI to make the company and each of its departments as functional and as lean as possible.* Created Loan Originator internal portal that allows LOs to get all their information from a single source. Messages and alerts from POS and LOS in one portal with links out to other systems.* Migrated servers to Amazon Web Services (AWS) and Azure to improve reliability, availability, and scalability for websites, archive data, and CRM.