Sr. Technical Program Manager
CurrentNew American Funding is a mortgage lender and servicer based in the United States.* Led cross-functional program initiatives for a new digital mortgage platform, coordinating with stakeholders across product, IT, and regulatory teams to reduce loan processing time by 25% and increase customer satisfaction by 30%.* Implemented Agile methodologies and structured project governance frameworks, achieving a 40% improvement in project delivery speed and a 15% reduction in operational costs, while maintaining strict compliance with regulatory standards.* Managed risk assessment and mitigation strategies using RAID logs and a comprehensive risk register, proactively identifying and addressing project risks to ensure smooth progress and continuity.* Facilitated high-level communication channels with executive leadership, aligning program objectives with company goals and accelerating decision-making processes by 15% through effective status reporting and steering committee updates.
