Elena Raluca Popa Email & Phone Number

The Cloud & MSP Inside Territory Account Manager is focus on the Service Providers line of business proactively prospecting for new business opportunities within existing and new accounts, while also developing the Bitdefender MSP footprint with focus on a geography in EMEA. Responsibilities:• Working closely with distribution and channel partners to enhance the competence & focus associated with particular products & increase the market penetration of Bitdefender Security technologies • Source new sales opportunities through inbound lead follow-up (Distri) and outbound cold calls and emails (MSP). Route qualified opportunities to the appropriate distris for further development and closure • Create strong business relationships with prospects partners. Strategize with top-producing Distributors and MSPs• Manage leads in a timely manners• Engage with marketing and drive campaigns into specific regions or market segments. Develop and execute prospecting strategies• Update and maintain a diligent partner database • Participate to regional marketing events, drive attendance to events & webinars etc.• Demonstrate effective level of product knowledge and technical understanding of products• Proactively prospect new business opportunities with existing accounts via cold call, email, prospecting tools, & marketing leads provided• Identify, recruit and onboard new MSP’s in the assigned Territory with special focus on Managed Service Providers (MSP’s), Cloud Service Providers, and Managed Security Service Providers (MSSP’s)• Enable MSP's from sales, product, operational and support standpoint in liaison with Sales Engineering, Sales Support• Ensure that all partner issues and queries reach a successful and appropriate conclusion• Research accounts, identify key players and generate interest • Maintain and expand database of prospects within my assigned territory

Bucharest, Romania

Bitdefender is the number-one-rated security software for today's highly virtualized enterprise data center. According to LoginVSI tests, AV Test and AV Comparatives (the most credible, well-known and respected independent, impartial, non-paid security testing organizations) Bitdefender products have had the highest average scores for five years in a row in terms of effectiveness at catching malware, minimization of false-positives and lowest impact on data center performance. No company scores higher than Bitdefender in these areas. With our industry leading Security for Virtual Environments and our game-changing Hypervisor Memory Introspection technology, Bitdefender is disrupting the market for security in highly virtualized enterprise data centers. Responsibilities:• Identify, qualify and forecast opportunities through pipeline management;• Target and win new client accounts;• Work in partnership with field team, pre-sales and partners on sales leads and sales opportunities;• Provide support to qualified prospects and customers including follow up, product information, quotations and closures;• Coordinating sales activities with partners/consultants/distributors and resellers;• Drive the volume of sales by managing the sales process from A to Z;• Upselling and leveraging business from new and established customer relationships;• Strengthen client relationships through regular engagement

Bucharest, Romania

Veeam is the global leader in intelligent data management for the Hyper-Available Enterprise. Founded in 2006, today we have more than 300K customers worldwide, 55K channel partners, Cisco, HPE, and NetApp as exclusive resellers and nearly 19,000 cloud and service providers. Responsibilities:Initiating contact with potential end users, cold calling activities, qualified opportunities and lead generation lists; Follow sales activities with potential end users and the entire team in order to identify and close new businessMaximizing coverage within the defined region and penetrating organizations with Veeam productsProviding forecasting and account opportunity as neededReceiving and responding to inbound sales leads and converting them to new businessUpdating and maintaining the data in CRM system (Salesforce)Driving revenue and contributing to the continued growth of Veeam through consistently achieving individual and team quotasCollaborating with regional field sales employees on territory planning and executionMaintaining and promoting a successful and positive work environment- Reinforcing sales & technical knowledge - Building and maintaining lasting relationships with potential customers and partners- Developing, negotiating and tracking joint Action Plans for new businesses - Discovering customers projects- Keeping existing and also potential end users up-to-date on Veeam news and promos- Developing a solid working knowledge of Veeam Software products and the benefits they provide to potential and existing end users and also to partners- Providing support to end users including help with licensing and technical issues related to Veeam products.Diligent, results-oriented, determined, resourceful, good planning, organizing and follow-through skills, great attention to details;Committed to consistent improvement;Strong written and verbal communication and relationship management skills.

Bucharest, Romania

American multinational conglomerate company that makes a variety of commercial and consumer products, engineering services and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments. The company operates four business units, known as Strategic Business Units – Honeywell Aerospace, Home and Building Technologies (HBT), Safety and Productivity Solutions (SPS), and Honeywell Performance Materials and TechnologiesResponsibilities:- Attending worldwide customers over the telephone in English and French languages;-Provide them technical assistance while using our company products and reply them by email with the appropriate resolutions-Develop the internal and external Knowledge base adding technical solutions-Participating at trainings and courses in technical field-Making replacements and refunds for customers if necessary after investigating their issues-Escalating cases to the high department when necessary

Bucarest

Ista Group entities that provides billing services to France, Italy, Middle-East, Romania, Spain and Croatia. The services are based on high tech consumption transmissions from sub metering systems for water, heat and cooling utilities. We are solving the requests and complaints coming from our clients through call center and customer care level 2 services for which we also provide the requested IT infrastructure. The experience mixed with the latest IT software technology are used in WebNimbus billing platform for which our organization provides software development, requirement engineering, technical and users support and testing.Responsibilities:- Compile, review and summarize collections portfolios analysis in order to contact customers, reach an understanding of the reason for the lack of payment and reach an agreement on payment plans;- Develop custom spreadsheets and other analyses and tracking tools to monitor and evaluate portfolio trends and performance- Liaise with other key roles in the company - Management, Call Center, IT - for improved analysis performance, to identify disputed payments origins and assign to appropriate owners escalating to drive resolution as needed;- Obtain confirmation of payments from Accountants as payments are made- Compile special files ready to be dealt with by the Legal Department in case of irresolvable disputes- Prepare relevant reports for management- Maintain up-to- date knowledge of company services latest developmentsAchievements:- Following yearly evaluations, I have been singled

AMOMA.com, the 3rd online reservations platform, was created to offer travellers best value hotels at unbeatable prices. The site is available in 19 languages, and offers over 230.000 properties in 170 countries.AMOMA.com provides a user friendly platform for booking instantly accommodations ranging from hostels to five-star luxury hotels, and supports its travellers with expert customer care, from beginning to end. We are a Swiss-based company, operating in many countries with a solid European base and an international team of almost 380 people waking up every day thinking about making our customers’ travel experience an excellent one. Responsibilities:- Back-office related functions: finalizing credit card / wire payments, releasing vouchers and confirmations, invoices, finalizing credit card / wire reimbursements), monitoring payments looking for potential credit card frauds and acting towards minimizing losses, managing credit card oppositions-relationship with banks, credit card emitters and, exceptionally, the local authorities, identifying and managing website / system bugs, negative reviews about the company posted on dedicated websites or via social media.- Quality related functions: quality control and monitoring process implementation errors, support for the new hires, monitoring losses generated by complaints, bugs handled and credit card oppositions.- Process related activities: setting procedures in place, speeches and e-mail responses templates for various recurring situations; managing daily and monthly activity reports.Achievements:- Constantly evolving and gaining new responsibilities within the company.

Bucharest

Sales responsibilities: managing the customer database relevant for my monthly target (existing and bringing in new potential ones); identifying the best suited hotel accommodation offers (individual and group travels) and selling them to customers.- Customer relations: offering before-travel assistance to customers (additional information, travel adjustments, cancellations), during-travel assistance (handling any type of emergencies / complaints after check-in), after-travel assistance (managing complaints and obtaining a resolution to the satisfaction of the customers).- Attending worldwide customers over the telephone in four foreign languages, selling and confirming travel arrangements such as flights, hotel bookings and car rentals, while indentifying the most suitable solution according to the customers’ requests, focusing on customer satisfaction and fidelity;- Offering full information on the company products and services (main characteristics, room rates, information delivery and contract clauses);- Offering support to new agents on a daily basis;- Compiling activity reports

Miami/Fort Lauderdale Area

Norwegian Cruise Line Holdings Ltd. (NYSE:NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 26 ships with approximately 54,400 berths, these brands offer itineraries to more than 450 destinations worldwide. The Company will introduce seven additional ships through 2025, and has an option to introduce two additional ships for delivery in 2026 and 2027.Tourist Guide and International Hostess; Concierge assistant, Reception desk representative Responsibilities:- Attending and entertaining worldwide customers, making trips arrangements in order for them to explore the culture of each visited area;- Putting together a complex set of activities to entertain customers;- Managing parties organized on board;- Participate in weekly meetings with the direct manager in order to analyse the activity results versus targets and discuss the actions to be taken in order to maintain a high standard and improve quality where needed;- Ensure the required level of support is generally offered to the customers and assist colleagues in need.

Spiru Haret University Of Bucharest International Relations And European Studies, International Business

Foreign Languages French / English, Foreign Languages, Literatures, And Linguistics

Master'S Degree, Entrepreneurship And Business Management In French Language