Ram A Email & Phone Number

Hyderabad, Telangana, India

Responsibilities:• Installation, configuration and Administration of TIBCO Business Works (BW), Business Connect (BC), BW Container Edition (BWCE), TIBCO EMS and TIBCO HAWK. • Working with on-site team and Collaborate with day to day activities. • Working with development teams to migrate code between non-production and Production TIBCO Environments. • Refresh of non-production TIBCO instances from Production instance. • Troubleshooting and helping in resolving issues to make sure the TIBCO environments is stable all the time. • Migration of TIBCO infrastructure from Solaris to Linux.• Working on creating routes and other EMS objects.• Applying patches to the TIBCO applications and TIBCO servers. • Managing routine Application backup procedures and disaster recovery procedures. • Providing On-Call support to TIBCO Production Systems and Application Integrations. • Supporting all TIBCO Production Code Releases and all incidents via ServiceNow.• Working with TIBCO Support for additional complex issue resolution and product upgrade plans. • Preparing roadmap activities and setting up the environments as per the plan in collaboration with all other teams.• Configuring and Managing Monitoring systems for Production/Non-Production applications.• Resolving performance issues by finetuning application flows and message models.• Working with various infra teams like DBA, Network, Unix, Storage in resolving issues.

Chicago, Illinois, United States

Responsibilities:• Working with AWS tools such as EC2, S3, VPC, IAM, ELB, Route53, SES, SQS, SNS, CloudFormation and CloudWatch.• Maintaining high volume web applications using Apache.• Automating majority of the manual tasks using DevOps tools and Scripting and also working on automation scripts to do routine server management activities.• Taking care of all Configurations, monitoring and maintenance of tasks (on premises and on cloud).• Implementing infrastructure security principles in maintaining cloud applications.• Analyzing logs to identify suspicious behavior of the applications in term of errors or unwanted usage, also for system errors and vulnerabilities.• Primarily to automate infrastructure provisioning in Cloud environment.• Participating in Pre-Production and Production releases and also closely working with ITIL release teams.• Working on Disaster Recovery preparedness with multi-zone and/or multi-region options.• Working on Backup and Restore management of RDS and other Databases.• Working closely with developers to implement continuous delivery systems and methodologies on AWS.

Bengaluru, Karnataka, India

Responsibilities: Working closely to ensure all application systems are available without any down time.  Single point of contact for all integration tasks and issues. Preparing all road map activities and making sure all documentation is in place. Monitor and maintain operational readiness of MFT/SSFD, SCG (Open Text), BOOMI and ICAP applications.  Identify opportunities for systems performance optimization and automate all manual tasks. Install/upgrade/migrate Middleware platform. Architect new middleware infrastructure to meet load and high availability needs.

Bengaluru, Karnataka, India

Responsibilities: Facilitating and coordinating between various technical groups for TIBCO system integration like SIEBEL, Salesforce, SAP, DB, JAVA, BI, APIGEE and so on.  Monitor and maintain operational readiness of TIBCO, Amazon Cloud Service applications.  Identify opportunities for system enhancements that will deliver enhanced functionality.  Provide Level 2 Incident Management support for TIBCO, and AWS applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution.  Act as single point of contact with our vendors for the resolution of functionality and performance issues for both EAI/ERP teams.  Resolving functional and system errors as identified by Business Partners; includes determining cause of incorrect data entry and infrastructure/database issues. Track system activity to ensure the service is operational as defined by SLAs.  Coordinate activity between Business Units (including Finance and Sales ops) and EIS to drive open action items to closure.  Infrastructure provisioning, application and patch management, monitoring and alerting, capacity monitoring and planning. Planning, Coordinating and supporting release management activities like Business Critical / Business Flexible / Emergency Maintenance releases (ITIL). Handling Apache Web Server, NGINX, LAMP stack at the operating level and working on monitoring and performance tuning of deployed applications.  Balance business requirements with technical feasibility and set expectations on new projects. Recommend changes in development, maintenance and system standards.  Implement and follow standards and policies as defined by EBSO and EIS senior management; escalate exceptions to direct manager or senior management staff. Responsible for maintaining stability of assigned application.

Illinois, United States

Responsibilities: Facilitating and coordinating between various technical groups for TIBCO system integration.  Providing technical expertise, troubleshooting and supporting during design, development, testing, production and post-production.  Providing 2nd and 3rd level support in resolving reported issues. Updating necessary system monitoring and recovery documentation as required for proactive customer service. Defining innovative precedent-setting infrastructure solutions, including analysis/design of technical alternatives across IT infrastructure technology disciplines to meet business requirements. Successfully negotiating technical design and deployment strategy with business clients.  Frequently interacting with suppliers, including product development, engineering and product management, to influence their products and services. Serving as a cross-platform technical subject matter expert and provides consulting support to infrastructure, application and end-user organizations. Supporting with fault tolerance and high availability using fault tolerance/load balancing technologies. Creating TIBCO Administration based domains primarily in UNIX environments. Working and troubleshooting issues with TIBCO Adapters. Executing capacity tests to verify the system throughput recommend and implement any enhancements to improve performance. Performing all Admin duties on the TIBCO products. Working on Hawk Accelerator, Hawk Rulebase for application monitoring. Assisting developers in debugging and tuning of TIBCO flows, EMS messaging. Coordinating installs and testing with the application teams, configures environments. This included patches, fix packs and version upgrades. Monitoring middleware performance and availability. Ensure high-availability support for middleware systems ensuring uptime.

Cincinnati, Ohio, United States

Responsibilities: Providing platform support for all TIBCO installed products. Tracking and installation of TIBCO patches as and when required. Architecture and Best Practice implementation for TIBCO shared services. Communicating effectively with team members and project leadership to identify needs and evaluate alternative business solutions. Working of TIBCO Hawk rule base configuration for alert monitoring. Troubleshooting and resolving problems related to TIBCO applications and supporting stress test and load test before going live into production. Working on TIBCO Capacity Planning and setup for High Availability Environments. Working on Oracle databases and their interaction with the Operating System. Serving as a primary point of contact for Production Support issues and resolution. Handling multiple projects while meeting deadlines and documenting progress towards those deadlines. Taking care of different access related activities and requests. Working closely with different support teams like DBA, Storage, Architecture, UNIX SA and others. Providing KT to new team members and making sure to bring them up to the speed to support the environments. Taking care of all kinds of supporting documentation like knowledge DB, Admin related credentials document, process related and responsible for keeping them up to date. Working knowledge of automated deployment framework for TIBCO projects. Supporting major and minor releases of different product teams. Responsible for updating weekly status reports and monthly milestone achievements for effort tracking. Responsible for providing infrastructure deliverables status to program management and delivery management. Providing on call support as and when required during off hours. Taking care of NDM (File Transfer) related configuration and support activities.

Illinois, United States

Responsibilities: Providing Integration Middleware Engineering services with a focus on maintenance of TIBCO Business Works infrastructure. Being a part of onsite team communicating with offshore team regarding updates and ticket related issues on daily basis. Provide implementation support on behalf of teams using the shared TIBCO Infrastructure. Taking care of different environment health check aspects related to EMS, BW servers through UNIX and Admin console. Handling SOX audit documentation and handling DR exercise activities and documentation. Handled Data Centre Migration (DCM) activities. Provided operationally acceptable workarounds to customer issues. Used TIBCO utilities like domain utility and AppManage. Handled Active Active Data Centre implementation and having working knowledge on JMS, JNDI look up configuration. Handling UNIX patching maintenances. Comfortable in addressing Priority 1 level incidents that can arise 24X7 necessitating participation in rapid response calls as well as SWAT Team activities.  24X7 Production support for bunch of applications. Preparing and updating Environment User Guide, Environment Architecture Diagram and Policy Guide documents. Involved in writing of various Hawk rule bases to monitor the health of the processes and manage the processes. Preparing and updating Job aids, project books and maintaining central repository up to date.

Hyderabad, Telangana, India

Responsibilities: Collecting the Services requirements from application teams. Used TIBCO EMS (topics and queues) as the messaging backbone. Developed the BW processes which invoke the web services by using SOAP request/response. Designed and developed various data types and message types in XSD Involved in the design and development of common services like error handling service. Created EAR Files for the developed BW components and deployed various developed projects into test environments. Developed the Hawk rule bases to monitor the deployed services Configured the processes and EMS servers for fault tolerance and load balancing.