Energetic Customer Service Representative with 4+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement in Financial and Investment Management Industry.Seeking a Senior Customer Service position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
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Senior Customer Happiness Champion(L3): Risk & Operations @WazirxWazirx May 2021 - Nov 2022India:- Working in Customer Support for resolving Escalations and settling Disputes for Account Management, INR, P2P, Crypto, Trading. :- Trained and mentored 25 employees on INR Deposits and Withdrawals Queue. :- Proposed more efficient Email, Chat script to reduce AHT, increase Customer Satisfaction and Quality which was well-received and implemented by management.:- Handling Crypto Deposits and Withdrawals Recoveries, P2P Trade Recoveries, INR Deposits and Withdrawals Recoveries. :- Getting various types of feedback from the Customers and sharing with the right Team -
Customer Support ExecutiveOla (Ani Technologies Pvt. Ltd) Nov 2019 - Feb 2021Bangalore Urban, Karnataka, IndiaAs a Senior Associate to handle escalations and leading a team in Ola Money Postpaid. -
Senior OperatorHome Credit India Oct 2017 - Aug 2019Bengaluru Area, IndiaI have worked into Risk Management for recovery of debt Collection.I Managed a team of 25 members with good KPI, shrinkage, attrition and quality.
Ram Jangid Education Details
Frequently Asked Questions about Ram Jangid
What is Ram Jangid's role at the current company?
Ram Jangid's current role is Senior Customer Happiness Champion(L3): Risk & Operations @WazirX.
What schools did Ram Jangid attend?
Ram Jangid attended University Of Rajasthan.
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RAM JANGID
Managing Director At Rama Reflection India | Entrepreneur | Renewable Expert | 50 Mw Executed | Ground Mounted ExpertiseRajasthan, India -
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