• • Responsible for Service Operations delivery Excellence.• • Heading Service Operations team across National Level.• • Responsible for Customer Satisfaction, Support Cost and Revenue• • Managing a team of More than 200+ On Roll & Of Roll at national Level.• • Focused approach AMC / Spare Sales.• • Manage Cost at all areas - Materials and Distribution• • Effective inventory control by deploying innovative methods• • Setting up and revamping existing Processes for better efficiency• • Structured review of each function to have desired results.• • Partner Claims processing for Prompt service delivery• .Timely forecasting of materials and scheduled review with sourcing team to ensure no stock out situation.• . Monitoring & supervision of proper installation and maintenance of the products. • . Plan and impart refresher training course to the service engineers as per ISO guideline.• . Implementation of reliability improvement plan as time to time suggested by in-house R&D.• . Ensure timely completion of preventive maintenance schedules of under AMC products.• . Ensure prompt attention (as per term & conditions AMC) to the break down / PMs.• . Ensure to cover maximum equipments in AMC to generate the maximum revenue. • . Liaisons with Railway Head Quarters, Regional Offices as well as RDSO Lucknow.• . Meetings related to products at RDSO and other railways offices.

• • Responsible for Service Operations delivery Excellence.• • Heading Service Operations team across National Level.• • Responsible for Customer Satisfaction, Support Cost and Revenue• • Managing a team of More than 150+ at national Level.• • Focused approach AMC / Spare Sales.• • Manage Cost at all areas - Materials and Distribution• • Effective inventory control by deploying innovative methods• • Setting up and revamping existing Processes for better efficiency• • Structured review of each function to have desired results.• • Partner Claims processing for Prompt service delivery• .Timely forecasting of materials and scheduled review with sourcing team to ensure no stock out situation.• . Monitoring & supervision of proper installation and maintenance of the products. • . Plan and impart refresher training course to the service engineers as per ISO guideline.• . Implementation of reliability improvement plan as time to time suggested by in-house R&D.• . Ensure timely completion of preventive maintenance schedules of under AMC products.• . Ensure prompt attention (as per term & conditions AMC) to the break down / PMs.• . Ensure to cover maximum equipments in AMC to generate the maximum revenue. • . Liaisons with Railway Head Quarters, Regional Offices as well as RDSO Lucknow.• . Meetings related to products at RDSO and other railways offices.

• • Responsible for Service Operations delivery Excellence.• • Heading Service Operations team across National Level.• • Responsible for Customer Satisfaction, Support Cost and Revenue• • Managing a team of More than 100+ On Roll & Of Roll in North Zone.• • Focused approach AMC / Spare Sales.• • Manage Cost at all areas - Materials and Distribution• • Effective inventory control by deploying innovative methods• • Setting up and revamping existing Processes for better efficiency• • Structured review of each function to have desired results.• • Partner Claims processing for Prompt service delivery• .Timely forecasting of materials and scheduled review with sourcing team to ensure no stock out situation.• . Monitoring & supervision of proper installation and maintenance of the products. • . Plan and impart refresher training course to the service engineers as per ISO guideline.• . Implementation of reliability improvement plan as time to time suggested by in-house R&D.• . Ensure timely completion of preventive maintenance schedules of under AMC products.• . Ensure prompt attention (as per term & conditions AMC) to the break down / PMs.• . Ensure to cover maximum equipments in AMC to generate the maximum revenue. • . Liaisons with Railway Head Quarters, Regional Offices as well as RDSO Lucknow.• . Service Review Meetings related to products at Data Centres and other Govt officials.

• • Responsible for Service Operations delivery Excellence.• • Heading Service Operations team across National Level.• • Responsible for Customer Satisfaction, Support Cost and Revenue• • Managing a team of More than 70+ On Roll & Of Roll at national Level.• • Focused approach AMC / Spare Sales.• • Manage Cost at all areas - Materials and Distribution• • Effective inventory control by deploying innovative methods• • Setting up and revamping existing Processes for better efficiency• • Structured review of each function to have desired results.• • Partner Claims processing for Prompt service delivery• .Timely forecasting of materials and scheduled review with sourcing team to ensure no stock out situation.• . Monitoring & supervision of proper installation and maintenance of the products. • . Plan and impart refresher training course to the service engineers as per ISO guideline.• . Implementation of reliability improvement plan as time to time suggested by in-house R&D.• . Ensure timely completion of preventive maintenance schedules of under AMC products.• . Ensure prompt attention (as per term & conditions AMC) to the break down / PMs.• . Ensure to cover maximum equipments in AMC to generate the maximum revenue. • . Liaisons with Railway Head Quarters, Regional Offices as well as RDSO Lucknow.• . Meetings related to products at RDSO and other railways offices.

• • Responsible for Service Operations delivery Excellence.• • Heading Service Operations team across National Level.• • Responsible for Customer Satisfaction, Support Cost and Revenue• • Managing a team of More than 70+ On Roll & Of Roll at national Level.• • Focused approach AMC / Spare Sales.• • Manage Cost at all areas - Materials and Distribution• • Effective inventory control by deploying innovative methods• • Setting up and revamping existing Processes for better efficiency• • Structured review of each function to have desired results.• • Partner Claims processing for Prompt service delivery• .Timely forecasting of materials and scheduled review with sourcing team to ensure no stock out situation.• . Monitoring & supervision of proper installation and maintenance of the products. • . Plan and impart refresher training course to the service engineers as per ISO guideline.• . Implementation of reliability improvement plan as time to time suggested by in-house R&D.• . Ensure timely completion of preventive maintenance schedules of under AMC products.• . Ensure prompt attention (as per term & conditions AMC) to the break down / PMs.• . Ensure to cover maximum equipments in AMC to generate the maximum revenue. • . Liaisons with Railway Head Quarters, Regional Offices as well as RDSO Lucknow.• . Meetings related to products at RDSO and other railways offices.

• Monitoring & supervision of proper installation and maintenance of the products. • Attend critical and repeated failures of 180 KVA, 25 KVA, 100KVA, 50 kVA, 5 KW Converters, 6.5 KW regulated Batter Charger.• Planning for materials and man power for providing prompt service support to the customer.• Logistics Management – planning and optimizing inventory usage, submitting reports to concerns, conducting stock tackling and audit for spares and products.• Maintain data (commissioning, failure and modification etc.) of concern products.• Monitor the trends of failure/ failure analysis and make the plan of action to arrest the same discussing with R &D and other concern.• Ensure to implements the corrective action / modification with in specific time. • Providing technical support / training to engineers for rectification of all kind of problems observed during the service period of product• Plan and impart refresher training course to the service engineers as per ISO guideline.• Assist engineers, regarding report writing and technical analysis work.• Providing the feedback, related to failure, to our R&D and other concern departments to improve the product reliability and to avoid repeat failures.• Co – ordination with other departments and other officials by providing them complete feedback, daily and periodic reports.• Follow the appropriate maintenance procedures and instructions, operating rules and procedures to ensure compliance with the required requirements.• Prepare failure analysis and CSI reports of products and make necessary plan of action according to results.• • Ensure timely completion of preventive maintenance schedules of under AMC products.• Ensure to cover maximum equipments in AMC to generate the maximum revenue. • Liaisons with Railway Head Quarters, Regional Offices as well as RDSO Lucknow.• Attend the meetings related to products at RDSO and other railways offices.

• Break downs attention of 180 KVA, 25 KVA, Converters, DA and Switch Gear equipments of Locomotive application.• Register complaints of Power Conditioning Products.• Carry out and monitor the reliability improvements modification work of equipments.• Provides technical support / troubleshooting assistance to field engineers and customer.• Support to the seniors in external meetings with practical feedback.• Impart training to end users as per the instruction of managements.• Give the field feedbacks / suggestions to internal operation (R&D, Production etc.).• Conduct periodic reviews of customer complaints.• Handling of various electronics instruments such as CRO, IR and H.V. tester.• Root cause failure analysis of field return defective cards, components and devices at CS -Lab before forwarding to R&D or production.• Carryout routine preventive maintenance visits, performs minor, major repairs and follow up of AMC payments.• Produce / maintain maintenance records of Customer Support, tools & equipments.• Assists superiors for various ISO factions, materials planning and optimization of man power.

• Supervision of erection, commissioning & Installation of all above UPSs, Power Controllers, Inverters, Converters, Battery Chargers and AC- DC Drives.• Enhance the targeted revenue by AMC & spare sale of equipment.• Attend breakdown calls of the UPSs, Power Controllers, Inverters, Converters, Battery chargers and AC- DC Drives.• Carryout routine preventive maintenance visits, performs minor, major repairs and follow up of AMC payments.• Handling of various electronics instruments such as CRO, IR and H.V. tester.• Support to the seniors in external meetings with practical feedback.• Conduct periodic reviews of customer complaints.