• Organize and lead teams for a variety of IT projects in technologies • Work closely with management to define requirements and deliver solutions • Manage and communicate risks • Work with developers and other stakeholders to ensure the desired solutions meet customer requirements.• Work closely with vendor to meet the project timeline• Negotiate with vendors to complete the projects within the given budget• Train the internal IT team on new technologies and processes• Manage… Show more • Organize and lead teams for a variety of IT projects in technologies • Work closely with management to define requirements and deliver solutions • Manage and communicate risks • Work with developers and other stakeholders to ensure the desired solutions meet customer requirements.• Work closely with vendor to meet the project timeline• Negotiate with vendors to complete the projects within the given budget• Train the internal IT team on new technologies and processes• Manage day-to-day operations• Manage and track all IT assets• Monitor team’s remedy ticketing queue for SLA’s• Handle escalations/ VIP Support• Handle IT projects and report to IS Area Manager/Director on the progress• Co-ordinate and monitor Laptop refreshes• Train end users and VIP users on latest IS tools and processes• Attend meeting with stakeholders and provide technical suggestions for the growth of the business• Create reports to update the stake holders on the team's progress• Provide IT improvements and suggestions to stake holders• Encourage creativity, risk-taking and constant improvement to team members• Have regular meetings with Hosting/networking/EUC teams to discuss critical topics• Make sure the SLA’s are delivered on time• Monitor team KPI’s and work on improvements Show less

• Resolve day to day user IT issues through E-mail , Phone ,Remedy tickets or in person• Train and support end users on the new technology available – Live Meetings , Intercall , LYNC , Blackberry services and Roaming Profiles• Monitor and Audit File Server Usage ,Quotas and Print Servers• Provide technical support and training for Cisco Telepresence units• Monitor Backups • Audit Bio Reader and access control system monthly• Manage PABX system and generate monthly… Show more • Resolve day to day user IT issues through E-mail , Phone ,Remedy tickets or in person• Train and support end users on the new technology available – Live Meetings , Intercall , LYNC , Blackberry services and Roaming Profiles• Monitor and Audit File Server Usage ,Quotas and Print Servers• Provide technical support and training for Cisco Telepresence units• Monitor Backups • Audit Bio Reader and access control system monthly• Manage PABX system and generate monthly reports on the usage• Provide remote support to GCC Mondelez users• Monitor and prepare monthly dashboard for the server/network downtimes, Remedy tickets and telepresence usage• Give orientation about the IS process and functionalities to new joiners • Implement new processes that can eliminate common IT issues• Prepare documentation about the new processes• Transform the way IT works in Mondelez • Hold weekly meetings with the team to discuss burning issues Show less

• Provide support and suggestions in planning the complete network infrastructure for the world swimming championship 2010 held in Dubai • Played an active role in installing applications, configuring MS-outlook, connecting the desktops and laptops to the network and to the domain.• Configured all the printers, scanners, photocopier, IP phones and fax to the network• Provide technical support for more than 500 users • Resolve printers, scanners and photocopiers issues within… Show more • Provide support and suggestions in planning the complete network infrastructure for the world swimming championship 2010 held in Dubai • Played an active role in installing applications, configuring MS-outlook, connecting the desktops and laptops to the network and to the domain.• Configured all the printers, scanners, photocopier, IP phones and fax to the network• Provide technical support for more than 500 users • Resolve printers, scanners and photocopiers issues within SLA’s• Provide support regarding login and connectivity issues • Provide support for banking applications• Provided remote support for the users using DAMEWARE• Supported various clients like Dubai Sports Council , Mashreq bank and Kraft Foods FZE Show less

• Provide technical support for NetGear users.• Troubleshoot issues with NetGear SOHO products - Routers, Modems, Wireless Adapters, Access Points and Repeaters.• Gained knowledge in concepts of Networking, Routing and NETGEAR products such as Routers, Modems, Adapters, Access Points, EVA and Gateways