Ramakrishna V Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Spearhead the transition of the project for successful ongoing support.Lead the service delivery team (20+ members), managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Developed training programs to enhance employee skills and boost overall productivity levels.Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.Reduced turnaround time with effective resource allocation and task prioritization.Assessing customer feedback to establish, improve, and refine services. Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.Manage and forecast Resource capability as per the clients based on the project's scope.Streamlined operations for improved customer satisfaction from 76% to 92% and retention rates.Ensured regulatory compliance throughout all aspects of operations,minimizing potential risks.Handled escalated customer issues effectively, resolving problemsswiftly while preserving positive relationships where possible. Conducted regular reviews of service offerings, identifying gaps, and recommending appropriate solutions accordingly.Contributed to internal and external account reviews. Coordinated new hire recruitment, training and development.Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.Manage Financials and budget forecasting for the ongoing project. Identify areas of improvement and provide process improvement ideas for a better customer experience.Set goals and formalized policies to maximize team performance and keep project on-task.Reported regularly to managers on project budget, progress, and technical problems.

Chennai, Tamil Nadu, India

Supervision of 25+ team members including 4 Leads for Service Delivery. Maintained proper staffing levels to guarantee timely and accurate deliveries.Set up and standardization of business processes for effective support and increased productivity.Coordinated design meetings and decisions with internal departments and teams.Communicated effectively with team members to deliver updates on project milestones and deadlines.Ensure user satisfaction and retention by providing responsive tech support.Participated in drafting service budgeting, advising on areas of possibleimprovement to reduce costs and service delivery times.Set goals and formalized policies to maximize team performance and keep project on-task.

Chengalpet

Handling Service Delivery for Workday, Cornerstone & Service-Now day to day operations

Chennai Area, India

Leads the WD BAU Support.

Chennai

Bachelor Of Science (B.Sc.), Mathematics

Higher Secondary