Ramalingeswaran Anbalakan Email & Phone Number

Malaysia

• Manage IT operations and administrative tasks across Singapore, Malaysia, and the Philippines, ensuring service excellence and alignment with business objectives.• Develop and maintain IT policies, guidelines, and procedures to ensure compliance and operational efficiency.•Oversee procurement processes, including vendor registration, invoice management, and purchase order submissions, ensuring timely approvals and documentation.• Supervise IT asset management, maintaining accurate inventory and ensuring proper license compliance.• Provide training to team members and employees on IT best practices to enhance productivity.• Administer IT infrastructure, including Microsoft O365, tape servers, CCTV systems, and door access controls, ensuring system security and availability.• Lead budgeting and cost control efforts, optimizing IT expenditures while supporting strategic goals.• Ensure adherence to ITIL processes, including incident, problem, and change management.

Bangsar South Kl

• Take part in IT strategic planning activities that reflect the future vision of the organization• Introduce cost-effective best practices related to the needs of the business needs of the organization• Provide high levels of customer service as it pertains to enterprise infrastructure• Plan, design, and manage infrastructure technologies that can support complex and heterogeneous corporate data and voice infrastructure• Create and document proper installation and configuration procedures• Oversee deployment of systems and network integration in association with partner clients, business partners, suppliers and subsidiaries• O365 Administration, creating, configuring, managing, securing, and troubleshooting• Troubleshooting active directory organizational units and group policy• Knowledge of System Center Configuration Manager administration • Maintain and managing business application, security tools, web-servers, email, laptop, desktop, mobile and VC units• Cisco Meraki administrator and authentication for end users• Update with the IT Manager, provide updates, and seek direction on a regular basis.• Recognize problems, develop recommendations and solutions, and oversee correction within assigned specialty• Liaise between end users and network team to maximize network/systems utilization.• Oversee the configuration and management of the IT infrastructure to support requirements in areas such as data retention, security, business continuity, disaster recovery planning/testing and information risk management.• Administer and maintain server and LAN network equipment to ensure high availability and high performance of the systems• Track and deploy Windows patch and update to maintain baseline of IT security standard and policies• Handle IT training, provide necessary guidance to end user and manage user request.• Creating and updating IT policy• Shared Drive, Symantec Backup, Tape loader administration

Bangsar South Kl

Responsibilities:*Maintain PCs/Laptops/Servers/Printers and other related hardware and software installation and configuration.*Provide support and maintenance for LAN / WAN related issues.*Maintain existing hardware and software inventories.*Co-ordinate with regional counterparts and other related vendors on IT infrastructure related projects and/or activities.*Bitlocker Environment*Supervise outsourced service engineers.*Purchasing and buying all IT equipment require for support all users.*Ensure proper and complete documentation to meet compliance standards.*Update manager in Singapore on BT Malaysia’s progress.*Strong understanding and technical ability in notebook, PC, networking and applications in BT environment.*Working in Intranet environmentProjects:*Migrate Microsoft Windows WebTop 7 users into Windows Webtop 8 (400+ users)*Setup Showcase Project at BT*Configuration of windows server 2008 R2 & 2012 *Deployed Cisco IP phones *Coordinate for Video conferencing setup at BT office.*Coordinate for WIFI setup at BT office.*File Server Setup in BT MY

Damansara Uptown

*Blackberry Mobile Support*Provide front-end & back-end support to a Windows-based environment with minimal supervision*Updates & maintain the company websites, in-house HRIS database & email system*Setup, maintain and administer the company's IT & PABX system*Troubleshooting hardware and software, as well as network related issues in a Windows base network.*Provide desktop support and server maintenance. Handling end users queries* Vmware Support*Prepare all the IT related documentation, such Licensing & Inventory Records, Servers and Clients configuration records, Backup Plan, Upgrade Plan, Security Policy & etc and always make sure these records are always updated*also help consultant to update/ do few admin works.

Kuala Lumpur, Malaysia

 Ensure all the IT systems and add-ons are running trouble free. Data management for the company Installation and configuration of PC’s as required Respond and solve user queries Maintenance of all IT systems Pc maintenance like formatting, upgrading, repairing, setting and etc Printer maintenance Wireless/Internet setting and trouble-shoot Network Printer setup PBX Configuration/ Add or Remove User Trouble-shoot server / backup  PGP encryption and decryption Mail Configuration (Web / Outlook Express)