Tech-savvy Transformational Leader with experience in leading diverse global teams, with a passion for Customer Success.Excellence in Service Delivery, driving strategic initiatives.Translating Strategy into Action while optimizing operational efficiency.Collaborating with Leadership at all levels/team for maximizing Customer Experience.Setting up support delivery capability from a scratch, including integrating people/operations of acquired companies.Managing managers and large teams across support centers in Asia-Pacific, including China; directly responsible for support experience, supporting Cloud Renewals.Strategizing Premium Engagements and De-escalation approaches for key customers.Core Competencies:Strategy and Execution – Leadership – Customer Success – Transformation – Talent Management and Development – Operations Management – Mergers and Acquisitions – Business Process Reengineering – Budgets and Costing Optimization – Outsourcing / Contracting – Program/Project Management – Premium Engagements – Escalation Management – Mission Critical Support – Support Delivery – Service Delivery