• Handling team and customer issues, managing operational KPIs, ensuring team performance adherence, effectively allocating resources, and interviewing, hiring, and training staff for continuous business operations and system utilization.• Planning and managing ground-handling operations for shipments, ensuring timely billing, managing financial, HSE, and commercial risks, and overseeing vendor management tools to ensure subcontractor services align with policy and expectations.• Taking accountability for critical shipments and ensure compliance with HSE regulations. Cultivating relationships with accounts and customers while managing break bulk and RoRo operations.• Collaborating with technical teams to prepare transport drawings, Method Statement and Risk Assessment for safe cargo transportation, coordinating with vessel owners and agents for timely delivery and inspection.• Managing daily operations, negotiating freight rates, and collaborating with warehouses for hub shipments, while also obtaining and negotiating rates from carriers and participating in bids and RFQs.

• Marketed exhibition logistics and freight forwarding services to organizers, agents, and exhibitors. Prepared shipping instructions, tariffs, RFQs/proposals, and secured competitive rates and services.• Identified and targeted new key accounts while maintaining strong relationships with existing ones. Secured official appointments as logistics partner for various exhibitions, ensuring client satisfaction and continuity.• Managed exhibition logistics, including customs clearance, transportation, and delivery, led projects in the Middle East and Africa, supervised on-site operations, ensured resource fulfillment, and maintained logistics coordination, while also liaising with internal vendors.• Managed invoicing, revenue reporting, and assisted clients with overseas exhibitions. Coordinated with overseas agents for customs clearance and delivery. Acted as a central point of contact for key clients, delivering high-level services and satisfaction.

• Managed operations for all carriers (Sea, Air, Land), troubleshooting loading, transshipments, and final deliveries, coordinating multi-point land transportation for shipments, and liaising with carriers for competitive rates and services.• Coordinated documentation with ports, customs, and inspection authorities, communicated with international agents and consignees, addressed ad-hoc issues, prepared RFQs, invoices, and facilitated smooth shipping operations while providing customer support, status updates, and training for new hires.

• Managed a 15-member team, supported clients globally, and maintained operations at a high standard.• Collaborated with Quintiles-Lab Administration, serving as a central liaison for global data, medical results, and inventory queries between research centers worldwide, ensuring compliance with Good Clinical Practices and delivering MIS reporting, SLA monitoring, KPI reviews.

• Managed escalated customer concerns for Tata Sky, addressing 2nd and 3rd level escalations via email and ensuring swift resolution by coordinating with the field service team.• Expedited billing issue resolutions within 24 hours, provided email support to customers, and offered chat support for the Sales team, ensuring comprehensive customer care across multiple channels.