Raman Mishra

Raman Mishra Email and Phone Number

Senior Technical Support Engineer @ Alluxio
Bothell, WA, US
Raman Mishra's Location
Bothell, Washington, United States, United States
Raman Mishra's Contact Details

Raman Mishra work email

Raman Mishra personal email

n/a
About Raman Mishra

I need data and I need it now... Sound familiar? In today's world it fuels the decisions we make, and I help provide that crucial information.My research and analysis with SQL and Oracle database on data usage was paramount as it was used in time-sensitive law enforcement requests and legal cases. Fulfilling these requests was exciting and really made me feel like I was making a difference in peoples' lives.Being an admin for powerful business intelligence servers like Tableau taught me there is a delicate balance between quenching users' thirsts for the latest and greatest while evaluating the most stable and bug-free versions they will be happy with.At my most recent role as a product manager I focused on cost reporting and FinOps. With a multi-tenant datalake SQL engine costing the platform team $1.3 million a year, I worked on a goal to showback then chargeback users rather than have the cost charged to the platform team. I also drove the importance of lights on/doors open maintenance activities with engineering teams to help lower the occurance of incidents and revenue loss.I've shared a great responsibility in managing 9 petabytes of data on a Hadoop production cluster as well as over 800 servers across multiple environments. I actually enjoyed learning the power of Linux command line and using it every day. I learned deployment tools like Chef and Ansible, worked on performance tuning when the cluster would slow down, managed streaming data ingestion through Kafka, and educated users on optimizing queries that didn't bring the system to a screeching halt. One interesting project I worked on at Expedia was scanning for PCI or PII data as it pertains to GDPR data privacy compliance.I partnered with a variety of engineering teams that ranged from artificial intelligence / machine learning, to platform teams supporting large scale SQL and NoSQL databases. I developed dashboards to show these reliability metrics and review with my VP and other managers on a regular cadence. One tool I have really embraced at Expedia is the power of ServiceNow. Its suite of tools such as granular reporting, CMDB, and integration with other tools like Jira really enabled me to easily track important data that I can convey to others.Other skills include:- Incident management and reporting- Problem and change management- Service level agreements/indicators/objectives- Reducing toilRegarding my other passions, I love cars, music, and Jeopardy. I'm currently on a quest to find venues where I can compete at a higher level with trivia games.

Raman Mishra's Current Company Details
Alluxio

Alluxio

View
Senior Technical Support Engineer
Bothell, WA, US
Website:
alluxio.com
Employees:
100
Raman Mishra Work Experience Details
  • Alluxio
    Senior Technical Support Engineer
    Alluxio
    Bothell, Wa, Us
  • Expedia Group
    Senior Product Manager
    Expedia Group Sep 2022 - May 2024
    Seattle, Washington, United States
    • Owned initiative to create a chargeback model linking cloud cost and customer usage.• Evangelized the importance of LODO work to drive down incident revenue loss and vulnerability counts.• Metadata SME for over 500 applications and their product/platform hierarchies.• Participated in Agile process and roadmap planning for Cloud Data Platform and Reliability Metrics Store.• Created documentation for best practices, reducing onboarding time and randomization of teammates.
  • Expedia Group
    Software Development Engineer Iii
    Expedia Group Mar 2020 - Sep 2022
    Seattle, Washington, United States
    • Developed weekly operational report with analysis and readout to the Vice President on current incident metrics and tracking RCAs to corrective action completion.• Established key metrics for dev engineering teams such as platform service level objectives, measuring toil, and proper monitoring/alerting in place.• Created scorecards for dev engineering teams to measure and improve these key metrics.• Determined incident management service level agreements and implemented standardized incident management processes.• Used service-level monitoring tools such as Splunk, DataDog, and Grafana.
  • Expedia, Inc.
    Application Engineer Ii
    Expedia, Inc. Jun 2014 - Mar 2020
    Bellevue, Wa
    • Used and provided support for Teradata and SQL databases and servers.• Operational, platform, and administrative support for the entire Hadoop ecosystem.• Daily access and administration of 800+ Linux CentOS servers.• Built and supported AWS cloud services. • Developed dashboards through monitoring tools such as Tableau, Graphite, Seyren, and Splunk.• Deployed and administrated data auditing software for security, validation, and cleansing.
  • Expedia Group
    Application Engineer | Enterprise Data Warehouse
    Expedia Group Jul 2013 - Jun 2014
    Bellevue, Washington, United States
    • Administrator and platform support for business intelligence tools such as Tableau, SAP Business Objects, and Qlikview.• Primary support for access and onboarding new employees to the data warehouse systems.• Data Warehouse SME for ServiceNow including creating workflows/forms, point of contact for questions or issues, and triaging/resolving all ticket types. • Developed metrics reporting for Operations.
  • At&T
    Lead Billing Ops
    At&T Apr 2012 - Jul 2013
    • Daily ad-hoc data extraction, quantification, and analysis with complex SQL queries, Oracle, and UNIX. • Create financial and usage pattern reports based on my findings for business needs.• Provide recommendations and improvement opportunities to management teams based on my analysis. • Exercise leadership and guidance to teammates by facilitating conference call presentations and one on one training interaction.• Develop and perform audits of non-billable voice and data usage filters to ensure compliance and no under/over billing.
  • At&T Mobility
    Sr It Analyst
    At&T Mobility Nov 2007 - Apr 2012
    • Analyzed usage trends to resolve error increases and reduce revenue loss.• Worked with vendors and other carriers to resolve billing errors and intercarrier disputes. • Provided written and verbal reports to upper management frequently. • Created documentation for system architecture, processes, and user instructions.• Provided end to end support (cell tower to customer invoice) ensuring both customer satisfaction and proper revenue collection.• Ensured data integrity and accuracy of reference data and usage.

Raman Mishra Education Details

Frequently Asked Questions about Raman Mishra

What company does Raman Mishra work for?

Raman Mishra works for Alluxio

What is Raman Mishra's role at the current company?

Raman Mishra's current role is Senior Technical Support Engineer.

What is Raman Mishra's email address?

Raman Mishra's email address is ra****@****xio.com

What schools did Raman Mishra attend?

Raman Mishra attended Central Washington University.

Who are Raman Mishra's colleagues?

Raman Mishra's colleagues are Hema I., Zijian Zhu, Yunfeng (Fayne) Wei, Eric Sun, Qinghua Kuang, Li Ruan, 林嘉盛.

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