Guide employees and customers on how to use Teltonika Telematics devices and solutions (consult, provide trainings)Solve technical issues and ensure preventionConstant supervision and preparation of devices technical documentationAccess customer needs of new features, raise proposals for its’ implementation and supervise implementation processCoordinate queries with R&D, Production, QA, Supply managementDirectly communicate with clients to answer technical questions (conference calls etc.)Perform quality assurance tasks before providing solution to customers

Consulting employees and customers on devices/solutions related technical issuesSolving technical issues and look for a way to reduce themPreparing technical documentation and technical tasks;Prepare and provide training for employees and clients about our company’s products and solutions.Working with software and operating system principlesWorking with computer network architecture and technologiesWorking with internet technologies (WWW, FTP and etc.)Prepare technical documentationConfiguration and troubleshooting wireless technologies: 802.11 g/b/n/ac;Troubleshoot and configure VLANs, QoS;Troubleshoot and configure various VPN solutions: IPSec, L2TP, OpenVPN, DMVPN, SSTP; good knowledge of their working principles, differences;Troubleshooting and configuring various industrial IoT protocols: Modbus, MQTT, TR-069, JSON-RPC;Working with cellular routers and 2G, 3G, 4G networks, troubleshooting network authentication methods, data session establishment;Working with embedded, Linux-based OpenWRT operating system;Used „AT“ commands to configure Quectel modemsWrite simple bash/ash scripts;Configuring Firewall principles, ability, and configuring Firewall with IPTABLES.