Escalation Lead
Current
Feb 2023 - Present
AeroLeads people directory · profile
Ramandeep Kaur Email & Phone Number
Escalation Lead @ Vena Solutions | MEng, Technical Support
at
Vena Solutions
LinkedIn matched
3 data sources
Profile completeness 100%
Current company
Role
Escalation Lead @ Vena Solutions | MEng, Technical Support
Location
Mississauga, Ontario, Canada
Company size
Who is Ramandeep Kaur? Overview
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Quick answer
Ramandeep Kaur is listed as Escalation Lead @ Vena Solutions | MEng, Technical Support at Vena Solutions, a company with 401 employees, based in Mississauga, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Ramandeep Kaur.
Ramandeep Kaur previously worked as Escalation lead at Vena Solutions and Senior Application Analyst at Vena Solutions. Ramandeep Kaur holds Master Of Engineering - Meng, Electronic System from University Of Regina.
Company email context
Email format at Vena Solutions
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Vena Solutions
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Profile bio
About Ramandeep Kaur
With over four years of experience in application support and escalation management, I am a passionate and skilled Escalation Lead at Vena Solutions, a leading cloud-based corporate performance management software provider. In my current role, I oversee the resolution of complex and critical issues for clients across various industries, leveraging my expertise in Linux, programming, and technical support. I also mentor and coach the application support analysts, ensuring they deliver high-quality service and customer satisfaction. In my previous roles at Vena Solutions, I demonstrated my ability to troubleshoot, analyze, and solve problems, as well as communicate effectively with internal and external stakeholders. I have a Master of Engineering degree in Electronic System from the University of Regina, and I hold multiple certifications in object-oriented programming, integrated automation, and embedded system. I am driven by the mission of enabling businesses to achieve their goals through innovative and reliable software solutions, and I value teamwork, learning, and excellence. I am eager to bring my diverse perspectives and experiences to the team, and to contribute to the growth and success of Vena Solutions.
Listed skills include Leadership, Firewalls, Splunk, Public Speaking, and 43 others.
Current workplace
Ramandeep Kaur's current company
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Vena Solutions
6 roles
Ramandeep Kaur work experience
A career timeline built from the work history available for this profile.
Senior Application Analyst
Jan 2021 - Feb 2023
Application Support Analyst
Nov 2019 - Jan 2021
Customer Service Support Specialist
- Accessing multiple computer systems while on the call with the customer such as CIS utility billing software, MS Sharepoint, and WSS
- Troubleshooting, triaging and resolving customer support issues; providing concise details to internal teams and customers.
- Developed confidence and sensitivity in working closely with clients to clearly define operational needs and potential solutions.Analyzing each issue for the root cause, determining if the issue could have been.
Feb 2019 - Nov 2019
Telocomm/Wireless Intern
- Performed walk test to gather network parameters such as received signal strength, throughput, interference of serving cells. Tools and software used were iBwave, splunk, MATLAB, MS Excel, LATEX, Analyzer, G-Net Pro.
- Generated coverage map based on KPI reports and site parameters using FTP and G-Track pro for analysis and optimization of the network.
- Gained excellent knowledge of GSM, CDMA, UMTS,EUTRAN and LTE/LTE-A
Mar 2018 - Jul 2018
Technical Support Analyst
- Gained help Desk Experience, diagnosed and repaired computer issues (i.e. recovering data, virus clean-up, configuring network printers, troubleshooting internet connection, upgrading Windows and other software)
- Provided remote support to the clients
- Providing technical support through phone, emails or chats on a 24/7 basis
Jul 2013 - Jun 2015
Team & coworkers
Colleagues at Vena Solutions
Other employees you can reach at venasolutions.com. View company contacts for 401 employees →
MF
Megan Filgiano
Colleague at Vena Solutions
Toronto, Ontario, Canada, Canada
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OT
Olha Trostianchuk
Colleague at Vena Solutions
Toronto, Ontario, Canada, Canada
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GH
Greg Hetherington
Colleague at Vena Solutions
Toronto, Ontario, Canada, Canada
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LC
Lucia Cristiano
Colleague at Vena Solutions
Greater Toronto Area, Canada, Canada
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CT
Chris Tin Wai Chan
Colleague at Vena Solutions
Richmond, British Columbia, Canada, Canada
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RL
Rebecca Lomax, Cpa, Ca
Colleague at Vena Solutions
Toronto, Ontario, Canada, Canada
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PK
Pawan K.
Colleague at Vena Solutions
Canada, Canada
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PY
Phil Yeadon
Colleague at Vena Solutions
England, United Kingdom, United Kingdom
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JS
Jessica Spector, Pmp®,Csm®
Colleague at Vena Solutions
Toronto, Ontario, Canada, Canada
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MK
Myungjoo Kim
Colleague at Vena Solutions
Toronto, Ontario, Canada, Canada
View →
Megan Filgiano
Colleague at Vena Solutions
Toronto, Ontario, Canada, Canada
View →
OT
Olha Trostianchuk
Colleague at Vena Solutions
Toronto, Ontario, Canada, Canada
View →
GH
Greg Hetherington
Colleague at Vena Solutions
Toronto, Ontario, Canada, Canada
View →
LC
Lucia Cristiano
Colleague at Vena Solutions
Greater Toronto Area, Canada, Canada
View →
CT
Chris Tin Wai Chan
Colleague at Vena Solutions
Richmond, British Columbia, Canada, Canada
View →
RL
Rebecca Lomax, Cpa, Ca
Colleague at Vena Solutions
Toronto, Ontario, Canada, Canada
View →
PK
Pawan K.
Colleague at Vena Solutions
Canada, Canada
View →
PY
Phil Yeadon
Colleague at Vena Solutions
England, United Kingdom, United Kingdom
View →
JS
Jessica Spector, Pmp®,Csm®
Colleague at Vena Solutions
Toronto, Ontario, Canada, Canada
View →
MK
Myungjoo Kim
Colleague at Vena Solutions
Toronto, Ontario, Canada, Canada
View →
3 education records
Ramandeep Kaur education
Master Of Engineering - Meng, Electronic System
Bachelor Of Engineering (B.Eng.), Electrical, Electronics And Communications Engineering, First Division
High Secondary Education, Non Medical
Patel Public School
FAQ
Frequently asked questions about Ramandeep Kaur
Quick answers generated from the profile data available on this page.
What company does Ramandeep Kaur work for?
Ramandeep Kaur works for Vena Solutions.
What is Ramandeep Kaur's role at Vena Solutions?
Ramandeep Kaur is listed as Escalation Lead @ Vena Solutions | MEng, Technical Support at Vena Solutions.
Where is Ramandeep Kaur based?
Ramandeep Kaur is based in Mississauga, Ontario, Canada while working with Vena Solutions.
What companies has Ramandeep Kaur worked for?
Ramandeep Kaur has worked for Vena Solutions, Millennium 1 Solutions, University Of Regina, and Niit.
Who are Ramandeep Kaur's colleagues at Vena Solutions?
Ramandeep Kaur's colleagues at Vena Solutions include Megan Filgiano, Olha Trostianchuk, Greg Hetherington, Lucia Cristiano, and Chris Tin Wai Chan.
How can I contact Ramandeep Kaur?
You can use AeroLeads to view verified contact signals for Ramandeep Kaur at Vena Solutions, including work email, phone, and LinkedIn data when available.
What schools did Ramandeep Kaur attend?
Ramandeep Kaur holds Master Of Engineering - Meng, Electronic System from University Of Regina.
What skills is Ramandeep Kaur known for?
Ramandeep Kaur is listed with skills including Leadership, Firewalls, Splunk, Public Speaking, Linux, Hardware Troubleshooting And Software Troubleshooting, Autocad, and C.
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