Ramanjit Parmar Email & Phone Number

London, England, Gb

-Work alongside the sales leadership team to align presales initiatives with the company’s strategy to switch from a Perpetual License model to a Subscription, driving an 8% increase in revenue year over year in the North American region.- Lead a team of presales experts across North and South America, conducting client-tailored product demonstrations, in-depth technical discussions, and solution customizations, aligning efforts with strategic business goals.- Drive cloud solution growth, leading the shift from traditional to cloud-based offerings and achieving a 20% surge in cloud adoption, strengthening the company’s positioning as a digital transformation partner.- Facilitate comprehensive client workshops to understand and document critical business requirements, promoting solution confidence that consistently leads to client satisfaction and retention.- Serve as a strategic liaison between technical and client-facing teams, ensuring solutions meet and anticipate future client needs, securing repeat and upsell opportunities.- Collaborate with product management to deliver critical market insights and strategic recommendations, influencing product roadmap decisions to ensure competitive advantage in emerging markets.- Formulate responses for complex RFPs and RFIs, leveraging technical insights to secure high-value contracts and strengthen the company’s competitive positioning.- Align with sales and marketing to refine messaging and elevate the sales pitch, increasing market engagement and conversion rates.- Maintain deep product expertise to champion precise client communication, ensuring alignment of product capabilities with client objectives, especially during complex transitions to cloud-based solutions.- Design and implement a structured onboarding and training framework, equipping new team members with the expertise to exceed performance benchmarks, boosting team productivity and proficiency in advanced product features.

London, England, Gb

- Defined and designed digital product solutions that improved customer satisfaction and strengthened product adoption across user groups.- Authored and prioritized detailed user stories with clear acceptance criteria in JIRA, enabling efficient collaboration across Development and UAT teams.- Oversaw critical issue tracking and client functionality delivery on Kanban boards, streamlining workflows and ensuring timely and efficient responses to evolving customer requirements.- Collaborated with cross-functional teams, including Product, Development, and Sales, to prioritize customer-driven features, translating feedback into detailed roadmaps that aligned with business goals and timelines.- Created mockups in Sketch to communicate design intent, enabling development teams to deliver user-focused features efficiently and accurately.- Collaborated with Development Managers and Leads to prioritize and refine JIRA stories, ensuring alignment with Agile SDLC practices and delivering customer-focused solutions on schedule.- Collaborated with pre-sales teams to develop tailored Proof of Concepts (POC) that demonstrated product value and aligned with customer needs to drive sales conversions.- Led training for Professional Services, Pre-Sales, and Developers on reconciliation models, such as Multi-Currency Cash Reconciliations, Securities Reconciliation, NAV, Total Equity, and General Ledger (GL), ensuring teams grasped how business users apply the system to achieve operational goals.- Deployed and conducted functional and performance testing of applications on AWS infrastructure, improving deployment strategies to ensure seamless scalability, robust reliability, and adherence to cloud architecture standards.- Conducted supervised testing of Machine Learning functionality, identifying key improvements and providing actionable feedback to Product Management to enhance model performance.

London, England, Gb

- Managed the development of a SWIFT MT 101/103 payment gateway feature, addressing delays by applying Agile practices to realign deliverables with client expectations, ultimately enhancing the client relationship.- Created detailed project plans in MS Project and managed JIRA backlogs, streamlining sprint workflows and ensuring efficient delivery of feature enhancements and bug resolutions. Outcomes included improved delivery timelines, optimized workflows, and reduced technical debt.- Facilitated strategic planning sessions with Professional Services Teams to address customer implementation challenges, delivering tailored guidance for deploying out-of-the-box solutions.- Managed Scrum ceremonies, including Sprint Planning, Refinements, Daily Stand-ups, and Retrospectives, to maintain team alignment, address blockers, and ensure the successful on-time delivery of Agile release candidates.- Utilized Agile techniques like User Story Development and Incremental Delivery to ensure functionality met client needs, minimizing project risks and fostering renewed confidence in deliverables.

London, England, Gb

- Led a team of technical and product specialists to deliver client requirements by managing end-to-end project lifecycles, coordinating cross-functional teams, and ensuring alignment with client objectives: streamlined workflows, optimized solution delivery, and enhanced customer satisfaction through tailored approaches.- Conducted Project Design Definition (PDD) sessions with Senior Stakeholders and Business Leads, creating business requirement documents that generated professional service effort estimates and project timelines and ensured clear delivery of requirements.- Worked with Business Owners and Development Teams to analyze and resolve critical issues, including integration challenges, performance bottlenecks, and business flow inefficiencies, improving operational effectiveness.- Designed Total Equity Reconciliation models for daily evaluations and NAV models for monthly reconciliation, streamlining client reporting workflows and reducing evaluation times from months to daily precision.- Processed and analyzed extensive datasets using Oracle SQL, delivering reports that presented technical findings in a clear and actionable way to support decision-making by non-technical audiences.

London, England, Gb

- Worked with Security Engineers, Database Administrators, and Web System Engineers to create tailored deployment strategies for On-Premises, AWS, and Rackspace Cloud environments, achieving reliability, scalability, and secure operations.- Led UNIX Administrators, Database Administrators, and Web System Engineers in diagnosing and resolving performance, firewall, and deployment issues, ensuring operational efficiency and reliability.- Designed and implemented Oracle SQL-based analytics and BIRT reports, helping businesses gain clarity on financial risks and make data-driven decisions. - Conducted onboarding training sessions for Administration, Technical, and Business Users, ensuring new clients were fully equipped to manage and utilize the system efficiently.

London, England, Gb

- Implemented and upgraded SmartStream Transaction Lifecycle Management Reconciliation Solution at multiple client sites, ensuring successful integration and minimal disruption.- Analyzed and refined match rule configurations to improve reconciliation performance and align with evolving business requirements.- Worked closely with business teams to capture requirements for new functionality, shaping future software releases to meet evolving business goals.- Created reusable deployment strategies for AWS with BASH Shell scripts, working with UNIX Admins, DBAs, and the Cloud Deployment Team to accelerate Client onboarding and ensure operational consistency.- Developed analytical and forecast reports using Oracle SQL for General Ledger (GL) reconciliations, helping businesses ensure tax and regulatory compliance.

New York, Ny, Us

- Managed requirements and resources for the implementation of TLM (Transaction Lifecycle Management) Premium 2.0, overseeing enhancements to reconciliation systems for Derivatives and Mutual Funds to align with business objectives.- Collaborated with business analysts and users to define Business Specification Documents (BSDs) and Configuration Specification Documents (CSDs), enabling the development of Transfer Agency Cash Reconciliation and other vital systems.- Led projects to design and enhance Access and Oracle reporting databases, improving reporting efficiency and supporting business decision-making.- Automated critical business processes by developing BASH and Oracle PL/SQL scripts, streamlining operations across Mainframe, TLM, and End User Reporting systems.- Provided technical support for TLM applications, including building match rules, debugging serious issues, and collaborating with SmartStream for patches and updates.- Conducted systems training and cross-training for team members, fostering expertise in TLM Oracle databases, Unix servers, and reconciliation processes.- Developed SQL reports and dashboards for senior management and business users, addressing operational and strategic insights.

London, England, Gb

- Led multiple company projects to implement TLM software solutions, ensuring successful deployment and alignment with client objectives. - Collaborated with product managers to provide actionable feedback, driving enhancements to existing software features and functionality.- Communicated complex technical information to diverse audiences, including project managers, database administrators, systems administrators, developers, and business end-users.- Debugged and compiled C code on AIX and Solaris Unix platforms, ensuring system stability and optimal performance.- Developed custom Java code for WebConnect views, enhancing user experience and system capabilities.- Worked across Sybase, Oracle, and SQL Server databases, providing tuning and performance optimization recommendations for client deployments.

- Worked within a team environment to resolve issues related to Avail for business and field users- Interacted with the NIS Team and Oracle DBAs to find solutions to data, connective and technical problems- Ran various types of requests for business users: - Generated parcels to be updated in Oracle - Created user accounts for multiple applications- Documented procedure steps for solutions to Avail/Prevail problems- Worked one on one with developers to support users with technical Siebel related problems- Performed checks within the Unix Environment to identify exceptions and errors- Worked on issues related to dataflow in backend systems- Created and ran SQL queries within Oracle & Sybase systems to generate reports and complete maintenance checks on Oracle Data