Over 6 years of experience in product development, with rapid career growth and increasing responsibilities as a result of delivering high-value outcomes.Graduated in Control and Automation Engineering with an MBA in Project Management and Agile.I have strong expertise in research, data analysis, and product management, specializing in agile methodologies.Currently, I work at Mercado Livre on network optimization products, focusing on optimizing logistics operations to reduce costs and shorten delivery times for end customers.With a comprehensive understanding of Supply Chain and E-commerce, my role is to identify and create data-driven, results-oriented solutions that support users in their decision-making processes.I am passionate about product management and strategy, particularly projects that enhance user experience through a strategic and customer-centric approach.I design optimization models that balance trade-offs between cost and speed, taking into account operational variables. This work involves shadowing users and creating data-driven storytelling to facilitate decision-making.At my previous company, Shopee, I led the development of two types of products: one focused on customer experience, including usability testing (A/B testing) and user journey mapping, and the other on backend logic optimization, enhancing internal operational efficiency.Key achievements:• Optimization and cost savings: Implemented an objective function to optimize facility capacity management, preventing delays from high backlog volumes and achieving $1.8 million in savings during the Peak Season. This resulted in a $0.05 reduction in package operating costs and a 1.22% increase in delivery speed.• Search and recommendation improvements: Enhanced the search algorithm to reduce counterfeit items, leading to a 4.23% increase in sales and improved product recommendations, with an average cart size growth of 1.15%.• Strategic roadmap development: Built a roadmap for the FM & FM Data ecosystem, achieving an estimated monthly reduction of approximately $12.3 million.• Fraud and complaints reduction: Reduced collection fraud cases by 56% and seller complaints by 22%.• Process optimization: Designed a 3-phase system for drop-off (PUDO) operations, improving efficiency with web and mobile solutions for payment processing, user registration, and compliance risk assessment (KYP).
Listed skills include Python, Business Strategy, Microsoft Office, Data Analysis, and 11 others.
