Amber Reed work email
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Amber Reed personal email
I am a driven, experienced client support escalation specialist, quality assurance analyst, and technical writer who supports customer retention strategies by providing comprehensive performance evaluations, maintenance and improvement of quality and training documentation, as well as reporting of performance trends, case trends, and quality data. I am passionate about clear communication, learning new skills, and always being eager to step into the unfamiliar.I have a comprehensive understanding of Agile workflows as well as the following:Exigo Account Management SoftwareMicrosoft Office suite (including Power Automate, Forms, Flows, Excel, and Sharepoint)JiraQfinitiBasic proficiency with Microsoft Server Studio Basic proficiency with SQLZendesk products: Support, Guide, Explore Dashboards & ReportingSoti MobiControl and Bomgar iOS and Android mobile operating systemsMedical/Healthcare device support & logistics Intermediate proficiency with Excel Pivot Tables & Data AnalysisTelehealth online portal troubleshooting, guidance, and reporting
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Qa EngineerSml RfidDallas, Tx, Us -
Qa EngineerSml Rfid Sep 2022 - PresentPlano, Texas, United States -
Technical And Client Support - Quality Assurance LeadVivify Health® Feb 2020 - Jun 2022 -
Tier-2 Technical & Client Support SpecialistVivify Health Jul 2017 - Feb 2020Plano, Tx
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Associate Software Support SpecialistTyler Technologies Aug 2016 - Jun 2017 -
Customer Support SpecialistNerium Intl Nov 2013 - Sep 2016Addison, Tx· Resolve issues pertaining to billing, commissions research and reviews, enrollment issues, and technical assistance for external customers· Report technical issues as they arise to appropriate personnel· Performed as a Support Ambassador to assist internal representatives with resolving escalated calls for inbound customers and performing follow-up communication as needed· Provide support to 60-80 customers daily via web chat, email, and inbound telephone calls with the majority being email communications· Consistently meet or exceeded weekly and monthly performance goals
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Tier 2 Technical Support AdvisorVolt Information Services May 2012 - Jun 2013Las Cruces, New Mexico Area· Provided Tier-2 technical assistance for Apple iPhone, iPod, and iPad customers while maintaining adherence to company policy for refunds and billing · Assisted Tier-1 technical representatives with inbound consultations· Provided support for, on average 50 customers daily, which met performance metric expectations for weekly and monthly timeframes· Performed software troubleshooting on Mac and Windows PCs· Assisted customers with account/billing-related issues· Provided follow-up communication to customers whose issues could not be resolved during one interaction· Escalated issues to other departments as appropriate per corporate policy
Amber Reed Skills
Amber Reed Education Details
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Professional, Technical, Business, And Scientific Writing -
New Mexico State University3.4 Graduating Gpa
Frequently Asked Questions about Amber Reed
What company does Amber Reed work for?
Amber Reed works for Sml Rfid
What is Amber Reed's role at the current company?
Amber Reed's current role is QA Engineer.
What is Amber Reed's email address?
Amber Reed's email address is a.****@****lth.com
What schools did Amber Reed attend?
Amber Reed attended The University Of Texas At El Paso, New Mexico State University.
What skills is Amber Reed known for?
Amber Reed has skills like Microsoft Office, Apa Style, Networking, Team Leadership, Mac Os, Technical Writing, Mla Style, Business Process Improvement, Business Intelligence, Performance Management, Logging, Spreadsheets.
Who are Amber Reed's colleagues?
Amber Reed's colleagues are Siu Lun Tang, Clara Presser, Cuneyt Kuyumcu, Emelina Lopez, Shelley Yeung, Atanu Dey, Howard Kong.
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Amber Reed
System Vice President, Home Strategy/Virtual Nursing At Baylor Scott & White HealthGause, Tx -
Amber Reed
Senior Immigration Specialist | Global Policy Expert | Hr Strategist | Legal Compliance LiaisonOakland, Ca -
Amber Reed
Columbus, Oh1covermymeds.com -
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