Ram Prakash Palaniswamy Email & Phone Number

Malta

Malta

• Monitoring all production networks, servers, applications, and services and respond, troubleshoot alerts and taking actions according to the company process.
• Notifying customers and third-party service providers through support team of issues, outages, and remediation status.
• Utilize internal ticket tracking system to resolve tickets from internal and external requests.
• Tracking and managing incident tickets fully to ensure proper operational metrics are captured and maintained.
• Collaborating with other internal teams for issues resolution
• Responding to escalations from Technical Services or Partner Support Team

Malta

• Providing 2nd Level support for the support cases. Working with elevations of support tickets from front-line engineers and Troubleshooting the issue with end users over telephone, by email or Web-ex sessions.
• Testing and applying patches and hot fixes.
• Raising defects and enchantment requests to software developers.
• Working side by side with developers on complicated issues.
• Cooperating with customers Account Managers and Advocate Managers.
• Mentoring level 1 engineers

Malta

• Providing Technical support for HPE Unified Functional Testing (UFT) software product.
• Ticket management: Resolving clients technical issues over the telephone, email and /or internet chat in the areas of System configurations/setup, product functionality and bugs/enhancements by providing solutions.
• Release management: Participating in and supporting release by carrying out tasks such as coordinating with clients and with internal resources also assisting in the creation and updating of manuals/documentation.
• Knowledge base: Maintaining and updating the available tools (e.g. FAQs, troubleshooting guides and knowledge base articles, etc) log actions taken and resolution. In addition: identifying recurring issues/problems and.
• Client incident management: To communicate new software release patches, system changes and faults, planned or unplanned, to affected users, whilst liaising with specialised teams on scope and impact of issues
• Escalating/elevating software core queries to R&D ensuring that all the information is gathered and those details are accurately entered to enable prompt resolution.

• Creating project plan and executing it properly.
• Focusing the team to ensure an on-time delivery of the assigned module.
• Ensuring that all testing and review activity is properly scheduled.
• Monitoring progress on a day-to-day basis for all team activities.
• Reporting to senior with daily report.
• Conducting daily team meetings ensuring status.

Coimbatore Area, Tamilnadu, India

• Analysing existing system and business cases to improve business process.
• Gathering requirements and preparing software requirement documents.
• Reporting specifications for new systems.
• Liaising with programmers to produce new systems.
• Participates in system testing and checking user acceptance testing and system functionalities.
• Providing technical assistance in training, monitoring, and coaching professional and technical staff.

• Understanding the software requirements documents.
• Contributing test plan preparation to show what need to be tested and how.
• Developing test cases and giving priority to test activities.
• Executing test cases and producing report with defects details and updating test cases based on the discovered defects.
• Executing regression testing whenever changes are made to the code to fix defects.

Master’S Degree, Computer Science

▪Requirement Engineering ▪Large Databases ▪Storage Network ▪Object Oriented Software Analysis ▪Software Metrology ▪Artificial Intelligence

Bachelor'S Degree, Computer Science

▪Software Languages (C, C++, VB, VB.net) ▪Operating Systems ▪Software Analysis and Design ▪Computer Networks