• Create and modify user accounts in Active Directory and Mainframe.• Create and modify user accounts in SailPoint, Active Directory and PDS.• Create, set permission and maintained email, security groups and distribution lists in O365.• Create Functional accounts and Functional Mailbox in SailPoint.• Provisioned user accounts, security groups, mailboxes and distribution list in Active Directory.• Create, set permission and maintain email, security groups and distribution lists in Exchange 2013.• Used IAM for creating roles, users, groups and also implemented MFA to provide additional security to AWS account and its resources.• Create Dealership in iManager, Mainframe and Telefonica.• Create and modify dealer and supplier account in iManager (NetIQ Identity Manager).• Provisioned user accounts, security groups, mailboxes and distribution list in Active Directory.• Enabling Skype for Business for the users.• Create, modify and troubleshoot issue with Secure File Transfer.• Create and modify Arkadin and Jabber accounts.• Assigning token for Multi-layer authentication using Ace Token and ActiveX console.• Assigning and modify for Entrust Identity token for dealers for Snap-on access.• Participated in monthly JSOX audit review and deletion of unused accounts as per JSOX process.• Participated in 3 in-house project to streamline the process dependency.

• Worked in 24/5 environment interacting with different global teams to ensure delivery.• Fulfill account administration requests as needed. Using a customer oriented approach, fulfill user support requests received via e-mail, service desk tickets and other sources.• Communicate details to user through phone, email or IM.• Assist customers and troubleshoot access or account issues as required.• Provide identity and access control management services to enable secure and timely access to Quintiles'​ global IT systems in support of internal and external customer requirements and applicable regulations. • Creating Internal and External Users in AD manually.• Creating and managing Distribution Groups in Exchange Server.• Worked in 24/5 environment interacting with different global teams to ensure delivery.• Fulfill account administration requests as needed. Using a customer oriented approach, fulfill user support requests received via e-mail, service desk tickets and other sources.• Communicate details to user through phone, email or IM.• Assist customers and troubleshoot access or account issues as required.• Provide identity and access control management services to enable secure and timely access to Quintiles' global IT systems in support of internal and external customer requirements and applicable regulations. • Creating Internal and External Users in AD manually.• Creating and managing Distribution Groups in Exchange Server.• Creating and support user related queries regarding WebEx and Intercall accounts.