Rameez Khan Email and Phone Number
Experienced Operations Leader ✈️🏢🌐 | Airport Terminal & Insurance Operations | Operations Manager | Seeking New Opportunities 🚀As a versatile Operations Manager, I've successfully navigated the complexities of airport terminal and insurance operations, demonstrating a consistent track record of enhancing efficiency and customer satisfaction. My passion lies in streamlining processes, driving excellence, and optimizing performance across various industries.With extensive experience in the aviation sector, I understand the importance of maintaining safety and service standards while achieving operational excellence. In the insurance sector, I've honed my skills in underwriting, claims processing, and customer service to meet high-quality standards.🔹 Operations Management🔹 Process Optimization🔹 Customer-Centric Approach🔹 Team Leadership🔹 Risk Mitigation🔹 Data Analysis🔹 Continuous Improvement🔹 Problem-SolvingNow, I'm eager to bring my expertise to a new challenge. I'm on the lookout for my next opportunity to make a significant impact in the operations domain. Let's connect and explore how my skills and experience can contribute to your organization's success! 🌟 #OperationsManager #Efficiency #Leadership #CustomerSatisfaction #SeekingOpportunities #OperationsExcellence 💼🌍
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Bank OfficerMashreq Apr 2024 - PresentDubai, United Arab Emirates
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Terminal OperationsDelhi International Airport Ltd Sep 2016 - Aug 2020Delhi, IndiaProactively ensured exceptional customer service, fostering high levels of satisfaction.Effectively addressed and resolved passenger concerns and complaints, while managing MIS reports.Oversaw thorough airport facility and equipment inspections for safety and operational compliance.Maintained cleanliness standards throughout the terminal in collaboration with the housekeeping department.Coordinated with the Engineering team to oversee maintenance tasks.Established security protocols for passenger, staff, and airport facility safety.Managed day-to-day airport operations, optimizing efficiency and customer satisfaction.Ensured compliance with aviation and security regulations, coordinating emergency response plans. -
Sales & Operations Manager7 Days Multi Cuisine Restaurant Jan 2014 - May 2016Led Back Office operations, Billing, Operations, and Reservations, achieving a 30% team efficiency improvement.Oversaw the restaurant's commitment to top-tier hospitality and world-class dining experiences.Inspired adherence to schedules and standard operating procedures, maintaining high-quality standards.Implemented promotions and activities to drive foot traffic and optimize table reservations.Managed table bookings, telephone reservations, payments, and inquiries for seamless daily operations.Compiled and submitted progress and performance reports to management.Executed various operational tasks following standard procedures in Sales, Reservation Procedures, and Revenue Management.Recommended arrangements for Group and VIP guest needs.Provided resources and support to subordinates for effective task performance.Ensured prompt provision of facilities, procurement, general information, and guest requests.
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ManagerSnooker Point (Pool & Hukkah Parlour) Nov 2010 - Dec 2013Orchestrated establishment setup, procuring snooker tables and essential items.Boosted sales velocity and foot traffic through tailored activities and promotions.Organized snooker competitions and lively events to maintain a bustling venue.Ensured equipment and item maintenance for optimal functionality.Managed stock and revenue reports, expenses, and daily sales tracking.Oversaw venue maintenance, addressed customer concerns, and implemented service recovery measures.Conducted staff reviews and performance appraisals through delegation.
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Assistant Project Officer - Spectator ServicesDelhi 2010 Commonwealth Games Mar 2010 - Oct 2010Delhi, IndiaManaged spectator services at Indira Gandhi and Delhi University stadiums.Played a key role in establishing and enforcing high-quality standards and rigorous quality control systems.Tracked project execution, including engineering/design changes, complex issue resolution, meeting deadlines, and maintaining high-quality standards.Led on-site activities, coordinated project tasks, and provided technical insights.Conducted surveys and investigations in line with contract specifications, workforce selection, and materials supply.Maintained a timely Management Information System (MIS) and database to track processing trends, transport facilitation, clearance reports, stock reports, and shortage/damage reports. -
Customer Service ExecutiveExl Mar 2009 - Mar 2010Managed customer inquiries and concerns through phone, email, and chat with a focus on professionalism and empathy.Promptly resolved customer issues while upholding high levels of satisfaction.Collaborated with various departments to address customer needs and deliver timely solutions.Enhanced customer accounts, handling setup, updates, and documentation, and processing orders, returns, and exchanges.Monitored customer orders to ensure on-time delivery and addressed any delays.Maintained precise records of customer interactions, transactions, and inquiries in the CRM system. -
AssociateIcici Prudential Life Insurance Company Limited Mar 2006 - Mar 2009Oversaw policy underwriting, proposal review, and policy management, covering new business initiation, policy servicing, and customer inquiries.Provided training to company advisors on new product offerings and updates, ensuring a well-informed sales force.Managed insurance screening, underwriting, and ensured timely policy issuance while monitoring branch reports and task closures.Handled unit statements, fund switching, claims processing, and policy assignments.Maintained thorough documentation for policy issuance and renewal, including premium calculations.Mentored junior underwriters, delivering training on insurance products and assisting with high-volume cases.Implemented operational policies and efficiency strategies, identifying opportunities for process improvement.Collaborated with Sales, Head Office, and other branches in the region.Assisted with death claims, advisor/customer inquiries, sales force queries, and maintained MIS reports.
Rameez Khan Education Details
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NitmsAviation Management -
Techno Global UniversityAccounting
Frequently Asked Questions about Rameez Khan
What company does Rameez Khan work for?
Rameez Khan works for Mashreq
What is Rameez Khan's role at the current company?
Rameez Khan's current role is Operations Manager | Driving Efficiency, Excellence, and Growth Across Industries.
What schools did Rameez Khan attend?
Rameez Khan attended Nitms, Techno Global University.
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Rameez Khan
Dubai, United Arab Emirates2gmail.com, gmail.com -
Rameez Khan
Dubai, United Arab Emirates -
2gmail.com, gmail.com -
1yahoo.com
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