Superbutler is an online cloud based Saas for the hospitality business by offering a complete ecommerce services for room service, restaurant, spa booking, mini bar, laundry booking, limousine booking and tour packages.

Successfully led initiative to implement Agile development, paired programming and introduced Scrum to IT and operations department of 20 employees.Facilitated test-driven development on all projects increasing quality of work significantly.Administered all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews and trained team members on agile processes. Participated across all ongoing projects to provide strategic assistance as needed.Tracked and communicated team velocity and sprint progress. Managed communication with all stakeholders.Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time and with the desired results.Accomplished project completion and composed technical documentation for international clients: • Simply Workflow | simplyworkflow.com • Netwatch | netwatchsystem.com

Supermeal (an in house product of parent company WaqarTech), is an online food ordering service operating in the UK and Pakistan. Prepared documentation of the company’s business scope, portfolio and sales presentations with coordination directly with the CEO and COO.Led a team of professionals developing restaurant menus and operating customer support and the graphics department to design promotional campaigns for pre-launching of Supermeal in UK.Worked alongside local and UK technical, design, marketing & sales teams to achieve successful launch of business operations in the UK. Responsible for recruitment and training of all Supermeal Customer Support personnel.Review menus with correspondence to signed contracts with restaurants partners in UK to ensure quality of work.Administered CRM for operations of Supermeal along with Key Account Managers in the UK for day to day operational goals and activities.

Manage project risks and conflicts.Preparing financial and technical proposals for project initiation.Submit weekly project status reports to my line manager. Develop project plan and maintain it throughout the project lifecycle.Manage various projects concurrently with different development teams.Fostering relationships with our clients and ensuring on demand availability in case of an emergency.Drove the high quality completion of systems engineering, software/database development and enterprise wide implementation of projects for major clients including:• Engro Corporation • Mobilink • Jubilee Insurance • Pak Suzuki • Bank Alfalah • PSO – Pakistan State Oil • Toyota Indus Motors • UBL - United Bank Limited

• Participate in requirements analysis• Collaborate with internal teams to produce software design and architecture• Test and deploy applications and systems• Develop documentation throughout the software development life cycle• Providing technical support for web, desktop or mobile applications