Rameez Lakhani Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Strong experience as IT Co-Ordinator and Administrative Assistance. Assist students with admissions and enrolments. Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with students and other organizations.Reporting to the Director of Operations & Academics periodically. Maintaining, administering and troubleshooting the network problems in the college office and in the classrooms. Creating and setting up emails for new employees as instructed by the management. Monitoring the wireless connection for students and staff on premises. Maintaining and updating the IT Manual of the organization. Assisting students to resolve their IT related issues. Organize and audit online classes, meetings & conferences for the college. Training instructor to use Online Course Management System. Purchasing of new IT equipment and maintaining the inventory list of all equipment in college. Installing new programs in employee and instructor computers. Negotiating quotes with sellers.Printing ID cards for all the students at the college. Troubleshooting and managing all the printers and copiers in the campus. Complete special projects – as assigned by the management. Train office staff in procedures and in use of current software.Answer telephone and electronic enquiries and relay telephone calls and messages.

Hyderabad Area, India

Serve as a Customer Service Associate, Cross-Skill Technical Support Associate & as a Subject Matter Expert. Communicate electronically via phone, chat & messages with customers experiencing difficulties to determine and document problems experienced with their orders. Provide technical support to customer’s problems dealing with Amazon Kindle E-Reader, Amazon Fire Tablet and Fire Stick.Help customers in resolving software issues and provide troubleshooting steps in response to identified problems.Supported as a Subject Matter Expert to provide assistance with process knowledge to other employees. Diagnose and resolve both technical and service problems encountered by users with their Amazon Kindle E-Reader, Amazon Fire Tablet and Fire Stick.Consult user guides, technical manuals and other documents to research and implement solutions. Arrange returns, refunds and replacement for customers facing issues with the orders delivered.Answer all pre-order and post-order enquiries and resolve problems concerning customers' accounts.Prepare daily or weekly excel reports regarding the team’s performance.

Hyderabad, Telangana, India

Serve as a Customer Service Intern. Arrange returns, refunds, and replacements for customers facing issues with the orders delivered. Research, identify and mitigate fraudulent activities. Communicate electronically via phone, chat & messages with customers experiencing difficulties to determine and document problems experienced with their orders. Prepare daily and weekly excel reports regarding the team’s performance.

Post Graduate Certificate, Logistics, Materials, And Supply Chain Management, 3.63 Gpa

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations, 4.0 Gpa