• Project Delivery and NPS Score Management: Owned the entire project delivery, adhering to defined timelines and achieving positive NPS scores.• Stakeholder Management: Acted as the primary Bizom representative for accounts, managing all internal and external stakeholders.• Client Communication and Relationship Management: Regularly communicated with client stakeholders, R&D, and support groups regarding implementation and procedures. Maintained constant engagement with major stakeholders through weekly, monthly, and quarterly review meetings.• Workshops and Documentation: Led workshops and developed BRD (Business Requirements Documents), securing client sign-off on requirements and features.• Project Planning and Execution: Created detailed project plans, obtained client sign-offs, and worked closely with the implementation team to ensure smooth rollouts and adherence to project plans.• Change Request and Requirements Management: Managed change request discussions and documentation, gathered requirements, assessed business impacts, suggested best practices, and secured client sign-offs.• Training Coordination: Coordinated with the training team, briefing them on workflows to ensure comprehensive user training.• Post-Go-Live Support and User Adoption: Monitored usage post-go-live, collaborated with the user adoption team to increase usage, and provided regular usage insights to key stakeholders.• Risk Management: Tracked delivery timelines and proactively highlighted potential risks.• Client Insights and Best Practices: Conducted regular insights-backed discussions with clients, suggesting methods and best practices to achieve desired outcomes.• Upsell/Cross-Sell Identification: Identified upsell and cross-sell opportunities, informing the sales team for commercial discussions.• Notable Achievements: Worked closely on the go-live of a major client, traveling onsite to provide support and ensure successful implementation.

•Client Onboarding and Risk Management: Managed end-to-end client onboarding,employing proactive risk management strategies for smooth and successful processes.•Product Demonstration and Customization: Demonstrated product benefits and customization options to clients, ensuring alignment with their specific needs.•Client Support and Technical Issue Resolution: Provided product support and promptly resolved technical issues through Salesforce and Jira, collaborating with engineering resources.•Status Meetings and Progress Updates: Conducted regular status meetings and provided progress updates to senior management.•Communication and Stakeholder Engagement: Fostered transparent communication among team members, stakeholders, and clients to ensure work alignment and stakeholder satisfaction.•Quality Assurance and Continuous Improvement:Performed quality assurance activities, producing comprehensive improvement reports for continuous enhancement.•Productivity and Efficiency Solutions: Developed innovative solutions to increase productivity and efficiency, implementing impactful changes.•Product Panel Participation: Played a key role in product panel decision-making processes, contributing valuable insights for product enhancements.•Problem Management and Resolution:Demonstrated strong problem management skills by identifying critical errors, conducting root cause analysis, and driving issue resolution.•Professional Development and Training: Committed to professional development through participation in relevant training programs and certifications.•Cross-Functional Collaboration: Collaborated with cross-functional teams for seamless integration of client requirements.•Process Documentation Maintenance:Maintained accurate and accessible process documentation in compliance with company standards.•Mentorship and Team Cohesion: Mentored and trained entry-level colleagues on company protocols, best practices, and procedures, fostering a cohesive team environment.

• Strategic Implementation: Led the design and execution of Health, Safety, and Environmental (HSE) management systems for major projects, including Shell Business Operation (SBO) Phase-3 and HCL, ensuring alignment with regulatory standards and enhancing overall client satisfaction.• Leadership & Culture Building: Cultivated a robust safety culture across the organization by integrating best practices and leading proactive discussions on workplace hazards, significantly improving safety metrics and employee engagement.• Stakeholder Engagement: Collaborated with project managers, contractors, and regulatory bodies to align HSE standards and objectives, demonstrating strong capability in managing diverse stakeholder relationships.• Risk Management: Conducted comprehensive hazard identification and risk assessments, leading to effective risk mitigation strategies and a safer work environment.• Reporting & Analysis: Prepared detailed reports on safety activities and incidents, facilitating informed decision-making and proactive improvements that align with client expectations.• Continuous Improvement: Drove continuous improvement initiatives by leading audits, inspections, and corrective action implementations, enhancing overall safety performance and client satisfaction.• Training & Development: Established and led safety meetings and training programs, ensuring consistent communication of safety protocols and fostering a culture of continuous learning.

• Project Leadership: Successfully led and delivered 19 complex projects, managing all phases from initiation to closure, with a focus on HSE compliance and client satisfaction.• Strategic Planning: Developed and implemented comprehensive project plans, including objectives, scope, deliverables, and timelines, ensuring successful project execution and alignment with client requirements.• Cross-Functional Team Management: Managed cross-functional teams, optimizing resource allocation and fostering a collaborative work environment to achieve project goals.• Client & Stakeholder Relations: Engaged with clients, customers, and contractors to resolve HSE complaints and ensure their concerns were addressed promptly, enhancing client trust and satisfaction.• Communication & Reporting: Delivered regular project status updates to stakeholders, effectively communicating complex information and maintaining transparency throughout project lifecycles.• Risk & Budget Management: Conducted risk assessments, managed project budgets, and implemented corrective actions to ensure projects met their objectives within budget and on schedule.• Safety Oversight: Supervised the safety department, including overseeing inspections, audits, and incident investigations, ensuring compliance with safety standards and client expectations.