• Led the BigFix Products & Platforms team, generating, testing, and releasing content for global Windows patching.• Led the migration of CI/CD pipelines from on-premises infrastructure to Azure DevOps, reducing deployment time by 30%.• Provided technical support for Azure DevOps, troubleshooting build failures and deployment errors.• Implemented Git branching strategies like GitFlow and GitHub Flow to facilitate collaboration and code management.• Managed infrastructure as code using Ansible and Terraform, enabling efficient resource provisioning and management.• Automated patch testing on Patch Tuesday using Fixlet and VM snapshots via APIs, ensuring reliable patch deployment.• Worked with the Gauge framework to test user scenarios, automating smoke and sanity tests in Jenkins and delivering customized reports.• Performed cross-browser testing with Playwright, focusing on the Edge browser.• Acted as a Customer Advocate, assisting clients in understanding platform features and monitoring their environments.• Served as Scrum Master, organizing tasks, sprints, and releases using Jira Epics, Stories, and Tasks.• Configured Jira with GitHub, Jenkins, and Bitbucket to link code commits, branches, and builds to Jira issues, improving traceability.• Implemented AWS Cloud services EC2, VPC, EBS, AMI, S3 according to project requirements.• Used Kubernetes for orchestrating the deployment, scaling, and management of Docker containers..• Integrated GitHub with DevOps tools like Jenkins, Terraform, and Ansible to build end-to-end automation pipelines

• Managed the BigFix environment for patching across multiple OS platforms, ensuring timely patch deployment and system security compliance.• Developed custom relevance queries and action scripts to automate patch management processes, reducing manual interventions.• Oversaw SCCM-based software distribution, including package creation, deployment, and issue resolution using PowerShell, SCCM logs, and Intune.• Conducted SCCM log analysis to troubleshoot software distribution failures and ensure consistent updates across enterprise environments.• Automated software and update deployment management using PowerShell scripts, improving system efficiency and reducing errors.• Led the Security Baseline Team, performing vulnerability assessments using tools like Wolfberry and Rapid7 to ensure compliance and reduce risks.• Worked with DevOps teams to streamline software update deployments, ensuring smooth integration with existing CI/CD pipelines.

• Implemented automation for routine server tasks (e.g., patch management, disk cleanup), reducing manual intervention by 70%.• Developed monitoring scripts that improved server issue response times, reducing incident resolution time by 75%.• Acted as the primary contact for patch management using IBM BigFix for 2,000+ servers, ensuring system integrity and security compliance.• Recognized by the client, National Bank of Canada, for achieving 90% compliance with stringent security standards.• Regularly provided high-level stakeholders with detailed compliance reports, security dashboards, and patch health statistics.• Developed automated scripts to pull real-time compliance data, cutting report generation time by over 50%.• Played a key role during the 2017 WannaCry ransomware outbreak, leading the effort to patch and secure the environment without major outages.• Handled Windows server tickets related to user management, Active Directory administration, and storage allocation.• Built real-time compliance dashboards using BigFix, providing stakeholders with always-updated views of patching and compliance status.• Developed automation scripts to handle routine Windows & Linux server tasks like disk cleanup, service monitoring, and restarting failed services, improving efficiency

• Installed, configured, and troubleshooted software on computers and laptops for employees.• Performed data backups and disaster recovery operations.• Managed,maintained, hosted websites on Windows and Linux servers, including Active Directory, Exchange, and VMware environments.• Provided appropriate internet access permissions through Fortinet Firewalls (100A, 200A) by managing policies and rules..• Managed Active Directory, Exchange,Office 365 DNS, DHCP, and GPO for seamless IT operations.• Led a live-streaming project, by setting up the environment & end-to-end support.• Managed user accounts (creation, deletion, modification), group policies (GPO), role-based access control, and permissions.• Developed PowerShell scripts to automate repetitive tasks (bulk user management, server health checks).• Automated server tasks backups, monitoring, software deployments using PowerShell and Task Scheduler.