Ramesh Koirala Email and Phone Number

- Respond to client support request.- Contact clients to find out the nature of the problem and fix the issues.- Travel to the client’s location or connect remotely.- Troubleshoot hardware and software issues.- Install and maintain hardware and computer peripherals.- Install and upgrade operating systems and computer software.- Troubleshoot networking and connecting issues for TCP/IP and Network Subnet.- Advise on software and hardware… Show more - Respond to client support request.- Contact clients to find out the nature of the problem and fix the issues.- Travel to the client’s location or connect remotely.- Troubleshoot hardware and software issues.- Install and maintain hardware and computer peripherals.- Install and upgrade operating systems and computer software.- Troubleshoot networking and connecting issues for TCP/IP and Network Subnet.- Advise on software and hardware upgrades.- Co-ordinate with SCCM team to do windows upgrade. - Use USMT tool to do the backups.- Troubleshoot printer issues.- Fix the Bitlocker issues Show less

● Worked with IT members to create website that can also generate reports.● Designed multiple page website using Bootstrap, HTML and CSS.● Used SQL and PHP to manage data.● Understanding clients need and discuss with the team, how to implement it. ● Weekly meeting with IT team to ensure we are in same page in terms of work. ● Managed weekly progress report to make sure we can finish the project on time.

● Trained assistant managers, shift leaders and sales associates for their professional growth.● Assigned all store employees' performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees.● Partnered with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance.● Handled disciplinary action and terminations of store staff (when… Show more ● Trained assistant managers, shift leaders and sales associates for their professional growth.● Assigned all store employees' performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees.● Partnered with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance.● Handled disciplinary action and terminations of store staff (when necessary)● Attend weekly Manager's Meeting Show less

• Setting up accounts for staff to ensure their access to the company's system goes smoothly.• Solving user account problems.• Talking to clients and computer users to determine the nature of any problems they encounter• Responding to breakdowns• Investigating, diagnosing and solving computer software and hardware faults.