Service Advisor
Current Ensure customers are dealt with in a professional manner, accurately answering customer needs, maintaining/improving levels of customer satisfaction in accordance with company guidelines. Carry out the initial diagnosis on customer’s cars to ensure quality repair work which will be completed in a timely manner. Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS) Technically competent to understand the customer needs and requirements and accordingly raise Service Orders Able to provide detailed explanation on jobs to be carried out on vehicle Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers. Ability to advise customers on the required vital jobs Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time Raise Warranty approvals. Raise special orders for parts not available and follow up and keep customer informed Ensure that accurate, detailed job cards are raised for correct interpretation by Workshop Technicians Collating available information to ensure up-to-date knowledge of the product in order to keep aware of model or technical changes Prepare Invoices on DMS and arrange for Active delivery of vehicles Conduct post service follow up to ensure customer satisfaction
