Senior Business Support System Engineer
CurrentBSS System Migration:• Led the migration of the BSS system from Huawei to Whalecloud Zsmart.• Played a pivotal role in Requirement Clarification, Integration, Data Migration, and Service Cutover.Automation and Monitoring:• Automated and monitored system KPIs, ensuring efficient performance and prompt issue detection.• Integrated Grafana to customize BSS system KPIs and dashboards.Grafana Enhancement:• Enhanced Grafana monitoring for BSS system KPIs, optimizing visualization for improved insights.• Deployed tools and techniques for quick issue resolutions, streamlining troubleshooting processes.Subscriber Information Tool:• Developed a Java tool for consolidating subscriber information into a single location.• Conducted analysis to identify faults swiftly, contributing to effective issue resolution.Product Feasibility Analysis:• Conducted product feasibility analysis, playing a key role in the development and successful delivery of products.Expansion Project Leadership:• Led the expansion project for the BSS platform for year 2021 and 2023, showcasing strategic leadership skills.PCRF/Billing Configuration and Troubleshooting:• Orchestrated PCRF/Billing side configuration and troubleshooting flows, ensuring the successful launch of VoLTE services.Data Reconciliation:• Conducted periodic data reconciliation processes, ensuring data accuracy and integrity.• Applied fixes as necessary to maintain the quality of reconciled data.RAFM Team Support:• Assisted the RAFM team in rating and charging validation processes.• Collaborated on tasks to enhance the accuracy and efficiency of rating procedures.BI Team Collaboration:• Provided support to the BI team by aiding in the preparation of reports.• Contributed insights to streamline and improve report generation processes.