Ramesh Sharma Email & Phone Number

Canada

• Handled customer enquiries in busy demanding environment and multi-tasking and completing duties by prioritizing through phones, emails and fax.• Reviewed and solved account and billing discrepancies.• Processed applications and cancellations for service.• Obtained and entered Customer information into the Customer Care and Billing System.• Used data entry skills to accurately document and input statements, calculated consumption to determine normal usage and explored reasons for higher or lower than normal water consumption and prepared bills.• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.• Scheduled inspection appointments if deemed necessary.Actively listened to customers, handled concerns quickly, courteously and professionally on telephone, email, social media or in-person.• Used specialized knowledge skills in multiple functional areas and explained Policies, Procedures, Legislation, City By-Law to the Public, guided customers and advocated on their behalf.• Utilized customer service skills to effectively respond to inquiries and service requests.

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Canada

Winnipeg, Canada Area

• Handled customer inquiries and suggestions courteously and professionally via phone, email, mail andsocial media• Handled customer complaints, provided appropriate solutions and alternatives within the time limitsand followed up to ensure resolution by going the extra mile to engage customers.• Answered constant flow of customer contacts with minimal wait times.• Utilized customer service software to manage interactions and track customer satisfaction.

New Delhi Area, India

New Delhi Area, India

Bachelor'S Degree, Civil Engineering

Credentials evaluated by WES ,TORONTO,ON ,CANADA as per Canadian Standards

Business Administration And Management, General

Credentials evaluated by WES ,TORONTO,ON ,CANADA as per Canadian Standards