Servicenow Admin
Current• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules Experience in Implementing ServiceNow Discovery and CMDB and integration.• Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates.• Responsible for preparing design level, program-level and user-level documentation.• Built Reports, Gauges and Home Pages.• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.• Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script Performing quality assurance testing and user acceptance testing.• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules.• Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow are in a controlled and predictive manner.• Integrated with Active Directory for SSO using SAML 2.0.• Used Import Sets for data loading from external file or database to the ServiceNow.• Performed day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.
