Ramesh Rathi Email & Phone Number

Mumbai, Maharashtra, India

OBJECTIVE: Seeking a position to utilize my skills and abilities in the Industry that offers professional growth while being resourceful, innovative and flexible. Position where I can apply my technical as well as functional knowledge.CAREER SUMMARY:Total IT Experience: About 22 years of enriched on-site (UK & US)and offshore experience in the area of Strategic IT Planning & Leadership, Global IT Delivery, Requirement Analysis/Gathering, Program/Project Management, Professional Services besides others across Credit Bureau, Supply Chain, Insurance, Pharmaceutical domains.Currently heading Customer Experience vertical.FUNCTIONAL EXPERIENCE:Credit Bureau: 11 years. Worked on all Bureau Applications i.e. Consumer, Commercial, Detect and Mortgage, DTC, Alt Data. Participated in Commercial Bureau Architecture blue print.Supply Chain domain - about 5+ years, Insurance: 3+ years, Pharmaceutical: about 4 years.Experienced in vendor management. Handled project in agile methodology.Connecting the Bureau with all financial institutes across India through APIs.TECHNICAL EXPERIENCE:UNIX shell scripting, Ab InitioJDA(formerly known as Manugistics): 5.4 to 7Oracle forms and Reports 5.4 to 10gOracle 8i to 11gPostgresql 9.xInformix 11.x,12.xMS SQL Server 2005-2012

Mumbai Area, India

As a Deputy Vice President, leading the Customer Experience vertical.Making the On boarding member process smooth and friction free for all kind APIs published by TransUnion CIBIL. Engaging with members to give them superior customer experience dealing with TU CIBIL.Have handled production support of multiple Bureau Applications and multiple vendors at the same time. The role required hands on technical work right from requirement gathering, providing solutions, design to implementation & support. Led Commercial Bureau IT department.Awarded for an yearly TU CIBIL beliefs "Thinking as a Customer" in year 2017-18.Awarded as `CIBILian of the year` in year 2014-15 and `Interested in making a difference` in year 2013-14Program Manager for the new Commercial Bureau Application.Contributed in the Micro Finance Industries (MFI) Bureau system Architecture. Designed Search and Match logic for Insurance ClaimsCheck application.Tuned Search & Match logic for Commercial, Detect & Mortgage Bureau Applications.Managing the entire Commercial Bureau Application building right from the requirement gathering, architecture and design to build, testing and go-live.Leading the data migration of the commercial bureau application.Tracking budget for the projectsProvided solutions to many problem statement.Building different channels of communication between the bureau and customers/members, which includes web, cpu-to-cpu integration(APIs) and batch.Worked on all areas of a Bureau which includes Data uploading, enquiry, credit score, user admin, online, maintenance, batch, automation, bureau risk and enquiry triggersEnsuring above 99% system uptime.Participating in internal and external audits including RBI auditSoftware License management

Leading role in the design, development, implementation and support of supply chain and insurance applications.Wokred as Lead Oracle DBA. Experienced in backup, recovery, cloning, DB refresh etc. Handling more than 40 databases all together.Experienced in Supply Chain Management(SCM). Well versed with Manugistics, Oracle and UNIX.

As a Team Lead, led a team in the design, development and support of the Integrated / Global Supply Chain, which is the most critical application of Glaxo SmithKline (GSK).

Pune, India

Oracle Database Administration and Developer. OCP.

Senior Management Program, Executive Mba

Bachelor Of Engineering (B.E.), Electricals, First