- Set objectives for the HR team and track progress.- Monitor internal HR systems and databases.- Manage HR assigned budget to meet all company requirements.- Maintain a healthy working environment and making sure Code of Conduct is in place.- Design and implement company policies.- Act as a consultant to managers and staff regarding policies and procedures.- Conduct full-cycle recruitment of new employees, including placing advertisements, developing contacts with recruiting sources, interviewing, consulting with internal hiring managers and managing orientation and on-boarding process.

- Filtering CVs.- Conducting Selection Interviews.- Dilevering Feedback.- Preparing Recruitment Reports for Management View.- Preparing Quarter Analysis on Recruitment for Manegemnt.

Tasks and Duties:▪︎ Compensation and Benefits: - Hunting for Vendor Offers. - Preparing Comparisons between Companies. - Contact Person for Telecommunication accounts. - Handling Employees Requests.- Handling Employees Compensations.- Owning Benefits Guide for Internal Users.▪︎ Recruitment and Selection:- Filtering CVs.- Conducting Selection Interviews.- Dilevering Feedback.- Preparing Recruitment Reports for Management View.- Preparing Quarter Analysis on Recruitment for Manegemnt.

▪︎ Call Center Agent - Feb 2011 till April 2012:- Answering Customer Calls.- Handling Customers Complaints.▪︎ Back Office Agent - April 2012 till Jan 2014:- Handling Customer Complaints.- Performing Needed Triage.- Follow up with Customers till Problem Resolution.▪︎ Customer Service Team Leader - Jan 2014 till June 2015:- Create an Inspiring Team Environment with an open Communication Culture.- Set Clear Team Goals.- Delegate Tasks and Set Deadlines.- Oversee Day-To-Day Operation.- Monitor Team Performance and Report on Metrics.- Discover Training Needs and Provide Coaching, Recognition and Improvement Plans.